Improving Customer Retention
Completed by Haroon Abdullah
November 9, 2026
2 hours (approximately)
Haroon Abdullah 's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Management
- Category: User Feedback
- Category: Customer experience improvement
- Category: Consumer Behaviour
- Category: Brand Loyalty
- Category: Marketing Strategies
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
