Improving Customer Retention
Completed by Heather Rheaume
January 28, 2025
2 hours (approximately)
Heather Rheaume's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer experience improvement
- Category: Customer Service
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Customer Engagement
- Category: Consumer Behaviour
- Category: Marketing Strategies
- Category: Brand Loyalty
- Category: Customer Advocacy
- Category: Customer Relationship Management
