- Customer Engagement
- Customer Service
- Customer Analysis
- Customer experience improvement
- Service Improvement
- Personalized Service
- User Feedback
- Customer Relationship Management
- Brand Loyalty
- Marketing Strategies
- Loyalty Programs
- Consumer Behaviour
Improving Customer Retention
Completed by Emmanuel Chijioke Odoemelam
January 18, 2025
2 hours (approximately)
Emmanuel Chijioke Odoemelam's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
