Social Listening
Completed by ThaÃs Duarte
September 16, 2026
1 hours (approximately)
ThaÃs Duarte's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Business Strategy
- Category: Market Trend
- Category: Strategic Thinking
- Category: Business Strategies
- Category: Customer Engagement
- Category: Analytical Skills
- Category: Social Media
- Category: Web Presence
- Category: Business
- Category: Social Media Analytics
- Category: Strategic Decision-Making
