- Inbound Calls
- Interviewing Skills
- Customer Relationship Building
- Communication
- Professionalism
- De-escalation Techniques
- Call Center Experience
- Outbound Calls
- Customer Service
- Problem Solving
- Conflict Management
Preparing for Your Call Center Customer Service Role
Completed by Teddy Ogana
September 11, 2023
3 hours (approximately)
Teddy Ogana's account is verified. Coursera certifies their successful completion of Preparing for Your Call Center Customer Service Role
Skills you will gain
