- Inbound Calls
- Customer Service
- Professionalism
- Call Center Experience
- Conflict Management
- Customer Support
- Problem Solving
- Customer Relationship Building
- Outbound Calls
- Communication
- De-escalation Techniques
Preparing for Your Call Center Customer Service Role
Completed by Teddy Ogana
September 11, 2023
3 hours (approximately)
Teddy Ogana's account is verified. Coursera certifies their successful completion of Preparing for Your Call Center Customer Service Role
Skills you will gain
