Conflict Resolution Skills
Completed by Kristina Bozhinovska
October 20, 2025
6 hours (approximately)
Kristina Bozhinovska's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Problem Solving
- Category: Leadership
- Category: Discussion Facilitation
- Category: Cooperation
- Category: Communication Strategies
- Category: Verbal Communication Skills
- Category: De-escalation Techniques
- Category: Mediation
- Category: Strategic Communication
- Category: Negotiation
- Category: Interpersonal Communications
- Category: Verbal Strategic Communication
