- Conflict Management
- Strategic Communication
- Problem Solving
- Verbal Communication Skills
- Cooperation
- De-escalation Techniques
- Emotional Intelligence
- Negotiation
- Interpersonal Communications
- Leadership
- Mediation
- Communication Strategies
Conflict Resolution Skills
Completed by DIEGO PARRA MUNOZ
February 17, 2020
4 hours (approximately)
DIEGO PARRA MUNOZ's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
