Improving Customer Retention
Completed by Kanayo Silas Livinus
June 20, 2025
2 hours (approximately)
Kanayo Silas Livinus's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
- Category: Marketing Strategies
- Category: User Feedback
- Category: Brand Loyalty
- Category: Consumer Behaviour
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
