Samsung Customer Care Essentials
Completed by Iliya Georgiev
April 15, 2025
6 hours (approximately)
Iliya Georgiev's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Communication
- Category: Insurance and Warranty Claims Processing
- Category: Customer Engagement
- Category: Company, Product, and Service Knowledge
- Category: Technical Support and Services
- Category: Active Listening
- Category: Hardware Troubleshooting
- Category: Customer Service
- Category: Product Knowledge
- Category: Help Desk Support
- Category: Problem Solving
- Category: Customer Support
