- Personalized Service
- Customer Service
- Brand Loyalty
- Customer Relationship Management
- Loyalty Programs
- Consumer Behaviour
- Customer Engagement
- User Feedback
- Customer Analysis
- Service Improvement
- Customer Retention
- Marketing Strategies
Improving Customer Retention
Completed by Folashade Benjamin
May 1, 2025
2 hours (approximately)
Folashade Benjamin's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
