Samsung Customer Care Essentials
Completed by Gabriel Pinto de Souza Spinardi
February 7, 2024
6 hours (approximately)
Gabriel Pinto de Souza Spinardi's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Technical Communication
- Category: Insurance and Warranty Claims Processing
- Category: Problem Solving
- Category: Company, Product, and Service Knowledge
- Category: Product Knowledge
- Category: Customer Service
- Category: Active Listening
- Category: Technical Support
- Category: Hardware Troubleshooting
- Category: Customer Communications Management
- Category: Communication
