Improving Customer Retention
Completed by Ernesto Porras Alzamora
March 1, 2026
2 hours (approximately)
Ernesto Porras Alzamora's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer experience improvement
- Category: User Feedback
- Category: Brand Loyalty
- Category: Marketing Strategies
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Consumer Behaviour
