Improving Customer Retention
Completed by Dominique Colin Flannery
December 1, 2024
2 hours (approximately)
Dominique Colin Flannery's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management
- Category: Customer Retention
- Category: Customer Advocacy
- Category: Customer Relationship Building
- Category: Brand Loyalty
- Category: Loyalty Programs
- Category: User Feedback
- Category: Consumer Behaviour
- Category: Customer experience improvement
- Category: Customer Service
- Category: Customer Engagement
- Category: Service Improvement
