Improving Customer Retention
Completed by Qazi Dayen Ibtesam
August 10, 2025
2 hours (approximately)
Qazi Dayen Ibtesam's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Building
- Category: Customer experience improvement
- Category: Customer Advocacy
- Category: Brand Loyalty
- Category: Loyalty Programs
- Category: Customer Relationship Management (CRM) Software
- Category: Consumer Behaviour
- Category: Customer Retention
- Category: Customer Relationship Management
- Category: Marketing Strategies
- Category: Customer Analysis
- Category: Customer Engagement
