- Hardware Troubleshooting
- Communication
- Technical Communication
- Customer Service
- Company, Product, and Service Knowledge
- Active Listening
- Technical Support
- Product Knowledge
- Insurance and Warranty Claims Processing
- Problem Solving
- Customer Communications Management
Samsung Customer Care Essentials
Completed by Kevin Coria
June 17, 2024
6 hours (approximately)
Kevin Coria's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
