Customer Success: Conociendo al cliente
Completed by HEIDY FERRER MARQUEZ
October 29, 2026
15 hours (approximately)
HEIDY FERRER MARQUEZ's account is verified. Coursera certifies their successful completion of Customer Success: Conociendo al cliente
What you will learn
Entender la estrategia de Customer Success o éxito del cliente
Definir el proceso de la estrategia
Gestionar una eficiente relación con el cliente
Skills you will gain
- Category: Customer Relationship Building
- Category: General Sales Practices
- Category: Customer Analysis
- Category: Customer Retention
- Category: Cross-Functional Collaboration
- Category: Customer Relationship Management
- Category: Sales Process
- Category: Business Metrics
- Category: Customer Success Management
- Category: Customer Support
- Category: Performance Metric
- Category: Customer experience improvement
