IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

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[Featured image] IT learner in a pink blouse sits at a desk with a laptop and book and considers which entry-level IT certification to get.
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10 Essential IT Certifications for 2024

Whether you’re just starting out or are established in your career, IT certifications have their benefits. Here are 10 prominent entry-level IT certifications.

December 16, 2020

Article

Person looking up what IT skills are necessary to get a job in IT
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8 In-Demand IT Skills to Boost Your Resume in 2024

Learn about in-demand and high-paying skills to enhance your IT career.

April 16, 2021

Article

[Featured Image]: An IT professional works at a computer after learning how to get IT certifications to qualify for a new job.
Status: Featured

How to Get IT Certifications in 5 Steps

To get an IT certification, decide on one, prepare for the exam, take the exam, update your resume, and stay on top of renewing it.

June 4, 2021

Article

[Featured image] An IT support specialist in a blue shirt stands in front of a laptop in a brightly lit office. A co-worker sits in the background.

3 Ways IT Professionals Can Start Using Generative AI Right Now

Discover three practical ways IT professionals can leverage the power of generative AI right now.

November 20, 2024

Article

[Featured Image] A businessperson in an ivory blouse smiles while looking at their laptop and learning they passed the exam and earned the Microsoft Certified: Azure Fundamentals credential, an alternative to the now-retired MTA certification.

What Were MTA Certifications from Microsoft? + 8 Certifications to Consider Instead

In June of 2022, Microsoft retired the MTA certifications but has a suite of fundamental certifications to consider instead.

November 11, 2024

Article

[Featured Image] A woman works at a laptop that is filled with graphs and charts, and that is plugged into one of her solid state drives to save her work.

Solid State Drives: A Guide to SSDs

Solid state drives are a storage technology with increased data transfer speeds that meet the demands of today’s computing technology. Discover how SSDs work and their benefits as compared to HDDs.

November 7, 2024

Article

[Featured image] An IT support specialist in a blue shirt stands in front of a laptop in a brightly lit office. A co-worker sits in the background.

3 Ways IT Professionals Can Start Using Generative AI Right Now

Discover three practical ways IT professionals can leverage the power of generative AI right now.

November 20, 2024

Article

[Featured Image] A businessperson in an ivory blouse smiles while looking at their laptop and learning they passed the exam and earned the Microsoft Certified: Azure Fundamentals credential, an alternative to the now-retired MTA certification.

What Were MTA Certifications from Microsoft? + 8 Certifications to Consider Instead

In June of 2022, Microsoft retired the MTA certifications but has a suite of fundamental certifications to consider instead.

November 11, 2024

Article

Explore popular IT support courses

Status: [object Object]

Google

Skills you'll gain: Computer Networking, Network Analysis, Network Architecture, Networking Hardware, Network Model, Critical Thinking, Linux, Computer Architecture, Network Security, Accounting, Human Computer Interaction, Communication, Computer Programming, Cloud Computing, Leadership and Management, Operating Systems, System Security, Cryptography, Customer Support

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
195K reviews

Beginner · Professional Certificate · 3 - 6 Months

IBM

Skills you'll gain: Cloud Computing, Cloud Storage, Computer Networking, Customer Success, Operating Systems, Cloud Applications, Leadership and Management, System Security, Strategy and Operations, Cloud Infrastructure, Communication, Computer Programming, Cyberattacks, Customer Support, Databases, Networking Hardware, Cloud Platforms, Cryptography, DevOps, IBM Cloud, Information Technology, Network Architecture, Network Security, Security Engineering, Software Engineering

4.7
Rating, 4.7 out of 5 stars
10K reviews

Beginner · Professional Certificate · 3 - 6 Months

Amazon Web Services

Skills you'll gain: Amazon Web Services, Application Development, Cloud Computing, Cloud Infrastructure, Cloud Storage, Collaboration, Communication, Continuous Integration, Data Analysis, DevOps, Information Technology, Operating Systems, Project Management, Software Architecture, Software Testing

4.8
Rating, 4.8 out of 5 stars
5.8K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured Image] A web developer, which is one of the highest-paying tech jobs, works on some coding on a computer with two screens.

6 Highest-Paying Tech Jobs

As jobs in technological fields continue to grow, discover which of these roles have high salaries, as well as the education and training requirements of each job.

November 6, 2024

Article

[Featured Image] A college learner researches the average technical analyst salary as they plan their career path and strategize ways to maximize their potential earnings.

Technical Analyst Salary: Your 2024 Guide

Learn about a technical analyst salary and how external factors impact it, such as where you work, your education, skills, and experience.

November 6, 2024

Article

[Featured Image] A woman and man in STEM (what does stem stand for? Science, technology, engineering, mathematics) discuss their robotics project in a laboratory.

What Does STEM Stand For?

STEM stands for science, technology, engineering, and mathematics (STEM). Explore these fields closely linked, including the several distinct differences that set careers in each field apart.

October 30, 2024

Article

[Featured Image] A company's IT person is showing his colleagues the repetitive and menial tasks that he programmed to be automated.

IT Automation: 2024 Overview

IT automation is a key part of streamlining a business’s digital operations. Explore what IT automation is, some examples, and the types of jobs that exist in the field.

October 30, 2024

Article

[Featured Image] An IT specialist wears a headset and works on a computer while helping a customer understand what a mesh network is.

What Is a Mesh Network and Why You’d Use One

A mesh network is a type of wireless technology that provides increased reliability. Explore mesh networking and how it compares to traditional options. Learn how to improve your network connectivity and build entry-level networking skills.

October 30, 2024

Article

[Featured Image] A learner works on their laptop beside their dog while studying binary classification.

Binary Classification for Beginners

Binary classification can help predict outcomes. Explore how it relates to machine learning and binary classification applications in different professional fields.

October 30, 2024

Article

[Featured Image] A technical consultant holds a tablet while talking with a colleague as they walk through an office.

What Is a Technical Consultant? And How to Become One

Learn more about what a technical consultant does and how to start your career as one, including the education and training requirements needed for the role.

October 25, 2024

Article

[Featured Image] A woman looking at a computer monitor using exFAT to organize her files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

[Featured Image] A woman works at a laptop that is filled with graphs and charts, and that is plugged into one of her solid state drives to save her work.

Solid State Drives: A Guide to SSDs

Solid state drives are a storage technology with increased data transfer speeds that meet the demands of today’s computing technology. Discover how SSDs work and their benefits as compared to HDDs.

November 7, 2024

Article

[Featured Image] A web developer, which is one of the highest-paying tech jobs, works on some coding on a computer with two screens.

6 Highest-Paying Tech Jobs

As jobs in technological fields continue to grow, discover which of these roles have high salaries, as well as the education and training requirements of each job.

November 6, 2024

Article

[Featured Image] A college learner researches the average technical analyst salary as they plan their career path and strategize ways to maximize their potential earnings.

Technical Analyst Salary: Your 2024 Guide

Learn about a technical analyst salary and how external factors impact it, such as where you work, your education, skills, and experience.

November 6, 2024

Article

[Featured Image] A woman and man in STEM (what does stem stand for? Science, technology, engineering, mathematics) discuss their robotics project in a laboratory.

What Does STEM Stand For?

STEM stands for science, technology, engineering, and mathematics (STEM). Explore these fields closely linked, including the several distinct differences that set careers in each field apart.

October 30, 2024

Article

[Featured Image] A company's IT person is showing his colleagues the repetitive and menial tasks that he programmed to be automated.

IT Automation: 2024 Overview

IT automation is a key part of streamlining a business’s digital operations. Explore what IT automation is, some examples, and the types of jobs that exist in the field.

October 30, 2024

Article

[Featured Image] An IT specialist wears a headset and works on a computer while helping a customer understand what a mesh network is.

What Is a Mesh Network and Why You’d Use One

A mesh network is a type of wireless technology that provides increased reliability. Explore mesh networking and how it compares to traditional options. Learn how to improve your network connectivity and build entry-level networking skills.

October 30, 2024

Article

[Featured Image] A learner works on their laptop beside their dog while studying binary classification.

Binary Classification for Beginners

Binary classification can help predict outcomes. Explore how it relates to machine learning and binary classification applications in different professional fields.

October 30, 2024

Article

[Featured Image] A technical consultant holds a tablet while talking with a colleague as they walk through an office.

What Is a Technical Consultant? And How to Become One

Learn more about what a technical consultant does and how to start your career as one, including the education and training requirements needed for the role.

October 25, 2024

Article

[Featured Image] A woman looking at a computer monitor using exFAT to organize her files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

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