Computer Support Specialist
If you like helping people with technical issues, troubleshooting hardware and software, and providing customer support this role is for you.
A Computer Support Specialist provides technical assistance and resolves IT issues. They support hardware, software, and networks to ensure smooth operations, often working with Windows, Linux, and various troubleshooting tools.
Skills you’ll need: Operating Systems, Network Troubleshooting, Customer Support, Local Area Networks, IT Service Management, Technical Support, Issue Tracking, End User Training and Support
Computer Support Specialist
If you like helping people with technical issues, troubleshooting hardware and software, and providing customer support this role is for you.
A Computer Support Specialist provides technical assistance and resolves IT issues. They support hardware, software, and networks to ensure smooth operations, often working with Windows, Linux, and various troubleshooting tools.
Skills you’ll need: Operating Systems, Network Troubleshooting, Customer Support, Local Area Networks, IT Service Management, Technical Support, Issue Tracking, End User Training and Support
Recommended credentials
Technical Support Fundamentals
Course 1 of 5
The Bits and Bytes of Computer Networking
Course 2 of 5
Operating Systems and You: Becoming a Power User
Course 3 of 5
System Administration and IT Infrastructure Services
Course 4 of 5
IT Security: Defense against the digital dark arts
Course 5 of 5
Introduction to Computers
Course 1 of 6
Introduction to Secure Networking
Course 2 of 6
Essential Aspects of Software, Hardware, and Data Backup
Course 3 of 6
Cybersecurity and Privacy
Course 4 of 6
The Microsoft 365 Ecosystem
Course 5 of 6
Technical Diagnostics and Troubleshooting Techniques
Course 6 of 6
Success stories
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If you like: managing and configuring computer networks, ensuring network security, troubleshooting connectivity issues.
This role has a $96,640 median salary ¹.
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Credentials
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A Cyber Security Engineer designs and deploys security systems, using encryption, firewalls, and intrusion detection to protect IT infrastructure.
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If you like: designing secure systems, implementing security measures, solving security challenges.
This role has a $143,232 median salary ¹.
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¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Data for job roles relevant to featured programs (1/1/2024 - 1/1/2025)