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Results for "call+center+experience"
Salesforce
Skills you'll gain: Sales Pipelines, Sales Process, Order Management, Sales Management, Sales Support, Salesforce, Request For Quotation (RFQ), Product Knowledge, Sales Training, Contract Management, Customer Relationship Management (CRM) Software
Tecnológico de Monterrey
Skills you'll gain: Conflict Management, Negotiation, Communication, Interpersonal Communications, Relationship Building, Emotional Intelligence, Business Communication, Active Listening, Empathy, Decision Making, Critical Thinking
Tecnológico de Monterrey
Skills you'll gain: Interpersonal Communications, Social Skills, Negotiation, Communication, Assertiveness, Strategic Decision-Making, Emotional Intelligence, Business Communication, Constructive Feedback, Empathy, Active Listening, Conflict Management, Verbal Communication Skills, Cultural Diversity, Relationship Building, Employee Performance Management, Intercultural Competence, Rapport Building, Decision Making, Communication Strategies
Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Data Collection, Data-Driven Decision-Making, Microsoft Excel, Project Management, Data Analysis, Google Sheets, Excel Formulas, Data Cleansing, Waterfall Methodology, Data Integrity, Agile Methodology
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
Coursera Project Network
Skills you'll gain: Customer Service, Service Design, Taxonomy, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Customer Support, Web Analytics, Marketing
Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Client Services, Desktop Support, Performance Metric, Service Improvement, Computer Hardware, Customer Support, Technical Support, Digital Transformation, Operating Systems, Lifelong Learning, System Support
Google Cloud
Skills you'll gain: User Research, User Flows, User Interface (UI), Self Service Technologies, Artificial Intelligence, Natural Language Processing
- Status: Free
National Taiwan University
Skills you'll gain: Revenue Management, Service Design, Financial Services, Service Management, Process Analysis, Innovation, Experience Design, Customer Analysis, Business Modeling, Platform As A Service (PaaS), Consumer Behaviour, Market Analysis
Coursera Project Network
Skills you'll gain: HubSpot CRM, Digital Transformation, Process Optimization, Business Technologies, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement
CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Product Demonstration, Company, Product, and Service Knowledge, Empathy, Social Media
In summary, here are 10 of our most popular call+center+experience courses
- Opportunity Management in Salesforce: Salesforce
- Habilidades de negociación y comunicación efectiva: Tecnológico de Monterrey
- Leadership and Negotiation Skills: Tecnológico de Monterrey
- Essential Skills for Comp & Benefits Professionals: Automatic Data Processing, Inc. (ADP)
- Branding and Customer Experience: IE Business School
- Call Center Customer Service: CVS Health
- Create a services customer satisfaction process: Coursera Project Network
- Dell Technologies Technical Customer Support Specialist: Dell
- Design Conversational Flows for your Agent: Google Cloud
- 服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University