This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
Instructor: AWS Instructor
Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace
Details to know
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
What's included
1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Support and Operations
Amazon Web Services
Amazon Web Services
Amazon Web Services
Amazon Web Services
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