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Macquarie University
Skills you'll gain: Marketing Analytics, Customer Insights, Digital Marketing, Customer Data Management, Marketing Strategies, Social Media Marketing, Customer Engagement, Customer Relationship Management, Predictive Analytics, Advanced Analytics, Big Data, Data-Driven Decision-Making, Data Analysis
Coursera Project Network
Skills you'll gain: Customer Service, Service Design, Taxonomy, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Customer Support, Web Analytics, Marketing
Kennesaw State University
Skills you'll gain: Customer Retention, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer Engagement, Customer Analysis, Customer Advocacy, Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Market Opportunities, Value Propositions, Target Market, Innovation, Socioeconomics, Advocacy, Business Ethics, Environmental Issue
Digital Marketing Institute
Skills you'll gain: Marketing Channel, E-Commerce, Web Analytics and SEO, Campaign Management, Digital Marketing, Search Engine Marketing, Marketing Strategies, Integrated Marketing Communications, Marketing Effectiveness, Marketing, Email Marketing, Content Marketing, Advertising, Social Media Marketing, Social Media, Business-To-Consumer, Customer Service, Target Audience
Coursera Project Network
Skills you'll gain: Canva (Software), Design Elements And Principles, Workflow Management, Design, Graphic and Visual Design, Digital Design, Marketing Collateral, Content Creation, Marketing Materials, Color Theory, Portfolio Management
Coursera Project Network
Skills you'll gain: Product Knowledge, Product Marketing, Product Management, Product Assortment, Product Strategy, Problem Solving, Performance Analysis, Analysis
University of Virginia
Skills you'll gain: Design Thinking, Human Centered Design, Stakeholder Management, Design Research, User Experience, Persona Development, Service Design, Process Mapping, User Research, Customer Insights, Business Workflow Analysis, Consumer Behaviour, Innovation, Interviewing Skills
HubSpot Academy
Skills you'll gain: Lead Generation, Consumer Behaviour, Sales Enablement, Sales Training, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Business Marketing, Business Strategy, Marketing, Customer Relationship Building, Cross-Functional Collaboration
Coursera Project Network
Skills you'll gain: HubSpot CRM, Digital Transformation, Process Optimization, Business Technologies, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement
Alfaisal University | KLD
Skills you'll gain: Market Dynamics, Team Oriented, Customer Relationship Building, Product Lifecycle Management, Value Propositions, Product Improvement, Customer Insights, Competitive Analysis, Innovation
Goodwill Industries International
Skills you'll gain: Accountability, Recruitment, Client Services, Needs Assessment, Goal Setting, Coaching, Planning, Critical Thinking, Active Listening, Relationship Building
- Status: Free
Coursera Project Network
Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Product Support, Business Process Automation, Customer Service, User Story, E-Commerce, Order Management, Artificial Intelligence, User Flows, Interaction Design
In summary, here are 10 of our most popular customer+journey courses
- Marketing analytics: Know your customers: Macquarie University
- Create a services customer satisfaction process: Coursera Project Network
- Customer Centricity with Professor Jagdish Sheth: Kennesaw State University
- Digital Channel Planning and E-Commerce Strategy: Digital Marketing Institute
- Design a Client Welcome Kit using Canva: Coursera Project Network
- A Start Guide: Product Marketing Using G Suite: Coursera Project Network
- Design Thinking: Discovery Tools: University of Virginia
- Sales Training: Inbound Business Strategy: HubSpot Academy
- Customer Support digital transformation with HubSpot: Coursera Project Network
- تجربة العملاء وخلق القيمة: Alfaisal University | KLD