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Skills you'll gain: Data Processing, Google Cloud Platform, Data Store, Data Pipelines, Data Capture, Unstructured Data, Cloud API, Geographic Information Systems, Cloud-Based Integration, Document Management, Serverless Computing
- Status: Free
Amazon Web Services
Skills you'll gain: Marketing Channel, Service Level, Systems Integration, Customer Engagement, Security Awareness
Skills you'll gain: Self Service Technologies, Development Testing, User Acceptance Testing (UAT), Natural Language Processing
HubSpot Academy
Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Process, Selling Techniques, Sales Prospecting, HubSpot CRM, Sales, Inside Sales, Prospecting and Qualification, Sales Strategy, Customer Relationship Management (CRM) Software, Customer Relationship Management, Lead Generation, Negotiation, Business Writing, LinkedIn, Value Propositions, Professional Networking, Relationship Building
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
Coursera Project Network
Skills you'll gain: Project Management Software, Project Accounting, Billing & Invoicing, Financial Reporting, Project Coordination, Project Management, Expense Management, Payment Processing
- Status: Free
Amazon Web Services
Skills you'll gain: Natural Language Processing, Self Service Technologies, Usability, Human Computer Interaction, Security Requirements Analysis, Artificial Intelligence, Service Level
- Status: Free
Coursera Instructor Network
Skills you'll gain: Generative AI, Personalized Service, User Feedback, Customer Service, ChatGPT, Customer Engagement, Customer Insights, Customer Communications Management, Self Service Technologies, Natural Language Processing, Ethical Standards And Conduct, Operational Efficiency
Universidad Nacional Autónoma de México
Skills you'll gain: Overcoming Objections, Negotiation, Communication, Communication Strategies, Persuasive Communication, Diplomacy, Interpersonal Communications, Business Ethics, Leadership, Relationship Building, Ethical Standards And Conduct, Conflict Management, International Relations, Intercultural Competence, Cultural Diversity, Decision Making, Cultural Sensitivity, Technology Strategies, Global Marketing
University of California San Diego
Skills you'll gain: Session Initiation Protocols, Android Development, Android Studio, Internet Of Things, Network Protocols, Wireless Networks, Mobile Development, Digital Communications, Embedded Systems, Open Source Technology
- Status: Free
Coursera Project Network
Skills you'll gain: Self Service Technologies, Automation, Business Process Automation, Setting Appointments, Artificial Intelligence, Calendar Management, Virtual Environment, Customer Inquiries, Scheduling, Real Time Data, System Configuration
Coursera Project Network
Skills you'll gain: Financial Statement Analysis, Financial Reporting, Financial Data, Regulatory Requirements, Regulatory Compliance, Risk Analysis, Due Diligence, Financial Regulations, Investment Banking, Market Analysis
In summary, here are 10 of our most popular inbound+calls courses
- Build an End-to-End Data Capture Pipeline using Document AI: Google Cloud
- Amazon Connect Chat and Messaging Fundamentals: Amazon Web Services
- Dialogflow CX: Enable IVR Features for your Voice Agent: Google Cloud
- Sales Training: Techniques for a Human-Centric Sales Process: HubSpot Academy
- Call Center Customer Service: CVS Health
- Projects Management, Tracking, and Invoicing using Harvest: Coursera Project Network
- Amazon Connect Conversational Interfaces Fundamentals: Amazon Web Services
- GenAI for Customer Service Representatives: Coursera Instructor Network
- Introducción al mundo de las negociaciones: Universidad Nacional Autónoma de México
- Internet of Things: Communication Technologies: University of California San Diego