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ESSEC Business School
Skills you'll gain: Revenue Management, Hospitality Management, Digital Marketing, Data-Driven Decision-Making, Demand Generation, Asset Management, Marketing, Marketing Strategies, Customer Demand Planning, Strategic Decision-Making, Forecasting, Business, Sales Enablement, Profit and Loss (P&L) Management
Queen Mary University of London
Skills you'll gain: Data Analysis, Statistical Analysis, Correlation Analysis, Quantitative Research, Regression Analysis, Marketing Analytics, Analytical Skills, Data Quality, Probability & Statistics, Trend Analysis, Data Cleansing, Digital Marketing, Exploratory Data Analysis, Market Research, Return On Investment
University of California, Davis
Skills you'll gain: Data Storytelling, Business Research, Presentations, Storytelling, Marketing, Marketing Strategies, Data Visualization Software, Market Research, Marketing Effectiveness, Data-Driven Decision-Making, Social Media Marketing, Advertising, Customer Insights, Analytical Skills, Verbal Communication Skills, Strategic Marketing, Market Analysis, Communication, Consumer Behaviour, Digital Marketing
University of Virginia
Skills you'll gain: Revenue Management, Global Marketing, Consumer Behaviour, Marketing Psychology, Customer Analysis, Value Propositions, Market Research, Behavioral Economics, Competitive Analysis, Data-Driven Decision-Making
Skills you'll gain: Diversity and Inclusion, Strategic Leadership, Organizational Leadership, Product Strategy, Talent Management, Team Leadership, Workforce Development, Leadership Studies, Generative AI, Security Strategy, Business Strategy, Artificial Intelligence, Ethical Standards And Conduct, Machine Learning
Skills you'll gain: Self Service Technologies, Development Testing, User Acceptance Testing (UAT), Natural Language Processing
University of Colorado System
Skills you'll gain: Marketing Analytics, Probability & Statistics, Statistical Methods, Regression Analysis, Data-Driven Decision-Making, Data Ethics, Statistical Analysis, Statistical Hypothesis Testing, Customer Insights, Customer Analysis, Customer Retention, Correlation Analysis, Descriptive Statistics, Data Analysis, Analytics, Marketing Strategies, Statistical Modeling, Probability Distribution, Data Visualization
- Status: Free
Coursera Instructor Network
Skills you'll gain: Social Media, Social Media Strategy, Social Media Marketing, Customer Engagement, Market Trend, Business Strategy, Customer Insights, Brand Management, Public Relations, Strategic Decision-Making, Competitive Analysis, Trend Analysis, Analysis, Research
Google Cloud
Skills you'll gain: User Research, User Flows, User Interface (UI), Self Service Technologies, Artificial Intelligence, Natural Language Processing
- Status: Free
Skills you'll gain: Cross Selling, Retail Sales, Product Demonstration, Upselling, Selling Techniques, Personalized Service, Sales Training, Sales Strategy, Customer Service, Product Knowledge, Team Oriented, Customer Engagement, Customer Complaint Resolution
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Verbal Communication Skills, Communication
- Status: Free
Coursera Instructor Network
Skills you'll gain: Generative AI, Personalized Service, User Feedback, Customer Service, ChatGPT, Customer Engagement, Customer Insights, Customer Communications Management, Self Service Technologies, Natural Language Processing, Ethical Standards And Conduct, Operational Efficiency
In summary, here are 10 of our most popular voice+of+the+customer+(voc)+analysis courses
- Demand management: Breaking down today’s commercial silos: ESSEC Business School
- Analysis and Interpretation of Data: Queen Mary University of London
- Research Report: Delivering Insights: University of California, Davis
- Customer Value in Pricing Strategy: University of Virginia
- Voice of Change: Communicate with Teams for GenAI Adoption: Microsoft
- Dialogflow CX: Enable IVR Features for your Voice Agent: Google Cloud
- Customer Data Analytics for Marketers: University of Colorado System
- Social Listening: Coursera Instructor Network
- Design Conversational Flows for your Agent: Google Cloud
- Potencia tus ventas en el sector retail: UBITS