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Results for "call+center+experience"
Skills you'll gain: Analytics, Business Analytics, Data Analysis, Microsoft PowerPoint, Presentations, Excel Formulas, Data-Driven Decision-Making, Dashboard, Data Storytelling, Business Intelligence, Microsoft Excel, Customer Analysis, Data Visualization, Data Presentation, Data Visualization Software, Big Data, Target Market, Data Cleansing, Public Speaking, Spreadsheet Software
Skills you'll gain: ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, OpenAI, Customer Service, Technical Support and Services, Customer Analysis, Artificial Intelligence, IBM Cloud, Artificial Intelligence and Machine Learning (AI/ML), Customer Insights, Business Process Automation, Software Development Tools, Ethical Standards And Conduct, Augmented and Virtual Reality (AR/VR), Language Interpretation, Translation, and Studies, Deep Learning, Image Analysis, Technical Communication
University of Washington
Skills you'll gain: Negotiation, Proposal Writing, Presentations, Verbal Communication Skills, Persuasive Communication, Event Planning, Business Writing, Peer Review, Business Correspondence, Meeting Facilitation, Communication Strategies, Public Speaking, Professional Networking, Data Visualization, Setting Appointments, Writing, Business Planning, Business Communication, Rapport Building, Telephone Skills
ESSEC Business School
Skills you'll gain: Negotiation, Contract Negotiation, Conflict Management, Active Listening, Cultural Sensitivity, Intercultural Competence, Cultural Diversity, Verbal Communication Skills, Communication, Communication Strategies, Diplomacy, Relationship Building, Labor Relations, Interpersonal Communications, Strategic Partnership, Non-Verbal Communication, Leadership, Diversity Awareness, Analysis, Discussion Facilitation
University of Michigan
Skills you'll gain: UI/UX Research, Qualitative Research, User Experience Design, User Experience, Usability Testing, User Research, Prototyping, Wireframing, User Centered Design, Survey Creation, Sampling (Statistics), Design Research, Interaction Design, A/B Testing, Usability, Test Case, Design Thinking, Design, Human Computer Interaction, Research Methodologies
Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Compensation Analysis, Compensation Management, Compensation Strategy, Job Evaluation, Benefits Administration, Data Collection, Compensation and Benefits, Job Analysis, Data-Driven Decision-Making, Microsoft Excel, Communication Planning, Payroll, Project Management, Data Analysis, Administration, Google Sheets, Human Resource Policies, Regulatory Compliance, Benefits Enrollment Processes, Human Resource Strategy
Emory University
Skills you'll gain: Presentations, Data Visualization, Microsoft PowerPoint, Executive Presence, Business Consulting, Proposal Writing, Storytelling, Data Storytelling, Management Consulting, Proposal Development, Public Speaking, Concision, Communication, Expectation Management
Akamai Technologies, Inc.
Skills you'll gain: SQL, Linux, Endpoint Security, Database Management, HTML and CSS, Incident Response, Relational Databases, Network Security, Database Systems, Vulnerability Scanning, Linux Administration, Linux Servers, Routing Protocols, OSI Models, Responsive Web Design, Hypertext Markup Language (HTML), Application Development, TCP/IP, Scripting, MySQL
- Status: Free
Coursera Instructor Network
Skills you'll gain: Active Listening, Non-Verbal Communication, Social Skills, Cultural Diversity, Conflict Management, Emotional Intelligence, Empathy, Interpersonal Communications, Leadership, Collaboration, Relationship Building, Communication, Self-Awareness
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
Skills you'll gain: Incident Response, Computer Security Incident Management, Penetration Testing, Security Management, Cyber Security Assessment, Cyber Attacks, Cybersecurity, Threat Management, Vulnerability Assessments, Data Security, Malware Protection, Network Security
Georgia Institute of Technology
Skills you'll gain: Presentations, Sales Presentations, Verbal Communication Skills, Public Speaking, Business Correspondence, Cultural Diversity, Professional Networking, Intercultural Competence, Communication, Cultural Sensitivity, Business Writing, Professionalism, Interviewing Skills, Setting Appointments, Writing, Grammar, Vocabulary
In summary, here are 10 of our most popular call+center+experience courses
- Data Analysis and Presentation Skills: the PwC Approach: PwC
- Generative AI for Customer Support: IBM
- Business English Communication Skills: University of Washington
- Negotiation, Mediation and Conflict Resolution: ESSEC Business School
- User Experience Research and Design: University of Michigan
- ADP Entry-Level Compensation and Benefits Analyst: Automatic Data Processing, Inc. (ADP)
- Consulting Presentations and Storytelling: Emory University
- Akamai Customer Consulting and Support: Akamai Technologies, Inc.
- Active Listening: Enhancing Communication Skills: Coursera Instructor Network
- Introduction to Customer Service: CVS Health