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Results for "service+improvement"


  • Status: New
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    Status: Free Trial
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    C

    Coursera

    Process Improvement and Fix Failures

    Skills you'll gain: Process Improvement, Performance Improvement, Continuous Improvement Process, Process Analysis, Case Studies, Corrective and Preventive Action (CAPA), Problem Management, Root Cause Analysis, Document Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Georgia Institute of Technology

    Improve Your English Communication Skills

    Skills you'll gain: Sales Presentation, Presentations, Business Writing, Business Correspondence, Verbal Communication Skills, Public Speaking, Cultural Diversity, Business Communication, Professional Networking, Cultural Sensitivity, Writing, English Language, Vocabulary, Intercultural Competence, Language Learning, Communication, Interpersonal Communications, LinkedIn, Grammar, Instagram

    4.7
    Rating, 4.7 out of 5 stars
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    27K reviews

    Beginner · Specialization · 3 - 6 Months

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    Logical Operations

    Excellence in Customer Service (Advanced)

    Skills you'll gain: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
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    Coursera

    A Clinician's Guide: Soft Skills for Better Patient Outcomes

    Skills you'll gain: Patient Communication, Constructive Feedback, Resilience, Emotional Intelligence, Compassion, Empathy & Emotional Intelligence, Patient Education And Counseling, Patient-centered Care, Empathy, Employee Engagement, Telehealth, Interpersonal Communications, Self-Awareness, Active Listening, Communication, Data Analysis, Cultural Sensitivity, Quality Improvement, Leadership and Management, Continuous Improvement Process

    Beginner · Specialization · 3 - 6 Months

  • Status: New
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    SkillUp

    Business Process Modeling, Analysis, and Improvement

    Skills you'll gain: Process Mapping, Business Process Modeling, Process Analysis, Business Process Improvement, Process Design, Business Process Management, Process Improvement, Lean Methodologies, Systems Thinking, Lean Six Sigma, Change Management, Quality Improvement, Process Flow Diagrams, Six Sigma Methodology, Stakeholder Analysis, Agile Methodology, Matrix Management, Dataflow, Prioritization, Generative AI

    4.7
    Rating, 4.7 out of 5 stars
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    6 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    Imperial College London

    Quality Improvement in Healthcare

    Skills you'll gain: Continuous Quality Improvement (CQI), Run Chart, Qualitative Research, Public Health, Healthcare Project Management, Patient Safety, Health Policy, Public Health and Disease Prevention, Health Systems, Community Health, Social Determinants Of Health, Clinical Leadership, Patient-centered Care, Health Administration, Data Quality, Health Care, Health Informatics, Quantitative Research, Geographic Information Systems, Data Collection

    4.8
    Rating, 4.8 out of 5 stars
    ·
    141 reviews

    Beginner · Specialization · 1 - 3 Months

What brings you to Coursera today?

  • Status: New
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    Coursera

    Evaluate and Document Patient Outcome Improvements

    Skills you'll gain: Patient Communication, Patient-centered Care, Interpersonal Communications, Patient Evaluation, Health Informatics, Business Reporting, Patient Advocacy, Health Assessment, Patient Safety, Data Storytelling, Data Analysis Software, Communication, Data Analysis, Microsoft Excel, Continuous Quality Improvement (CQI), Quality Improvement

    Beginner · Course · 1 - 4 Weeks

  • The Google AI Certificate that powers your career

    Enroll now
  • Status: Free Trial
    Free Trial
    S

    SkillUp

    ASQ-Certified Six Sigma Black Belt (CSSBB) Exam Prep

    Skills you'll gain: Statistical Process Controls, Statistical Hypothesis Testing, Lean Methodologies, Team Motivation, Process Improvement, Six Sigma Methodology, Kaizen Methodology, Lean Six Sigma, Process Capability, Risk Analysis, Team Leadership, Quality Improvement, Team Management, Benchmarking, Motivational Skills, Performance Measurement, Change Management, Process Analysis, Root Cause Analysis, Regression Analysis

    4.9
    Rating, 4.9 out of 5 stars
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    51 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University at Buffalo

    Improving Leadership & Governance in Nonprofit Organizations

    Skills you'll gain: Peer Review, Governance, Consulting, Performance Measurement, Meeting Facilitation, Leadership and Management, Organizational Strategy, Report Writing, Organizational Effectiveness, Leadership, Performance Analysis, Management Consulting, Discussion Facilitation, Organizational Change, Philanthropy, Case Studies, Change Management, Public Administration, Strategic Leadership, Leadership Development

    4.4
    Rating, 4.4 out of 5 stars
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    280 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
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    C

    Coursera

    Resolve Recurring Issues with Continuous Improvement

    Skills you'll gain: Root Cause Analysis, Corrective and Preventive Action (CAPA), Process Improvement and Optimization, Performance Measurement, Critical Thinking and Problem Solving

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Cisco Learning and Certifications

    Implementing Cisco Quality of Service

    Skills you'll gain: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Performance Tuning, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Virtual Networking, Network Administration, Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
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    L

    Logical Operations

    Customer Service

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention

    Mixed · Course · 1 - 3 Months

What brings you to Coursera today?

1234…9

In summary, here are 10 of our most popular service+improvement courses

  • Process Improvement and Fix Failures: Coursera
  • Improve Your English Communication Skills: Georgia Institute of Technology
  • Excellence in Customer Service (Advanced): Logical Operations
  • A Clinician's Guide: Soft Skills for Better Patient Outcomes: Coursera
  • Business Process Modeling, Analysis, and Improvement: SkillUp
  • Quality Improvement in Healthcare: Imperial College London
  • Evaluate and Document Patient Outcome Improvements: Coursera
  • ASQ-Certified Six Sigma Black Belt (CSSBB) Exam Prep: SkillUp
  • Improving Leadership & Governance in Nonprofit Organizations: University at Buffalo
  • Resolve Recurring Issues with Continuous Improvement: Coursera

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