
Michigan State University
Skills you'll gain: Cultural Responsiveness, Cultural Diversity, Diversity Awareness, Diversity Training, Intercultural Competence, Workplace inclusivity, Cultural Sensitivity, Culture, Visual Storytelling, Communication Strategies, Diversity Equity and Inclusion Initiatives, Communication, Professionalism, World History, Self-Awareness, Higher Education
Beginner · Course · 1 - 3 Months

University of Washington
Skills you'll gain: Public Speaking, Oral Expression, Verbal Communication Skills, Communication, Communication Strategies, Content Creation, Constructive Feedback, Stress Management, Organizational Skills
★ 4.7 (2.2K) · Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Target Audience, Driving engagement, Customer Analysis, Customer Engagement, Persona Development, Customer Insights, Customer Retention, Data-Driven Marketing, User Feedback, Market Research, Marketing Strategies, Data-Driven Decision-Making, Consumer Behaviour, Data Analysis, Business Ethics
★ 4.7 (6) · Beginner · Course · 1 - 4 Weeks

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Customer experience improvement, Self Service Technologies, Driving engagement, Personalized Service, Customer Relationship Management, Customer Insights, Augmented Reality, Brand Loyalty, Data-Driven Marketing, Loyalty Programs, Augmented and Virtual Reality (AR/VR), Revenue Management, Drive Engagement, Hospitality, Disabilities, Storytelling, Real Time Data, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

University of Minnesota
Skills you'll gain: Storytelling, Communication Strategies, Communication, Verbal Communication Skills, Persuasive Communication, Public Speaking, Empathy, Cultural Diversity, Cultural Responsiveness, Professional Development, Diversity Awareness
Beginner · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Influencing, Empathy, Leadership, Persuasive Communication, Interpersonal Communications, Rapport Building, Team Collaboration, Emotional Intelligence, Strategic Decision-Making, Conflict Management, Strategic Thinking, Logical Reasoning, Analytical Skills, Analysis, Critical Thinking, Strategic Communication, Cognitive flexibility, Game Theory
Beginner · Course · 1 - 4 Weeks

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Disabilities, Customer experience improvement, Customer Relationship Management, Customer Relationship Management (CRM) Software, Driving engagement, Self Service Technologies, Customer Engagement, Personalized Service, Loyalty Programs, Merchandising, Diversity and Inclusion, Events and Conferences, AI Personalization, Experience Design, Multimedia, Augmented Reality, Drive Engagement, Digital Transformation, Storytelling, Automation
Beginner · Course · 1 - 4 Weeks

University of London
Skills you'll gain: Storytelling, Persuasive Communication, Empathy, Rapport Building, Drive Engagement, Communication Strategies, Communication, Interpersonal Communications, Target Audience, Workplace inclusivity, Verbal Communication Skills, Influencing, Oral Expression, Trustworthiness, Diversity and Inclusion, Presentations, Diversity Awareness, Adaptability, Active Listening, Collaboration
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Insights, Digital Marketing, Digital Media Strategy, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Strategic Marketing, Marketing Planning, Digital Analysis, Digital Marketing Campaigns, Content Marketing, Data-Driven Marketing, Journey Mapping, Target Audience, Customer Engagement, Persona Development, Personalized Service, Marketing Analytics, Brand Marketing, Smart Goals
★ 4.7 (252) · Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Google Analytics, Web Analytics, Web Analytics and SEO, Marketing Analytics, Digital Analysis, Data-Driven Marketing, Case Studies, Data Literacy, Data Presentation, Data-Driven Decision-Making, Business Metrics, Stakeholder Communications, Report Writing, Performance Metric
Intermediate · Course · 1 - 4 Weeks

University of London
Skills you'll gain: Public History, Storytelling, Program Evaluation, Media and Communications, Research, Cultural Responsiveness, Community Outreach, Driving engagement, Case Studies, Research Methodologies, Cultural Diversity, Creativity
★ 4.8 (114) · Beginner · Course · 1 - 3 Months

Harvard Business Review
Skills you'll gain: Marketing Planning, Selling Techniques, Customer experience strategy (CX), Customer Engagement, Value Propositions, Strategic Marketing, Customer Analysis, Customer Relationship Building, Marketing Strategies, Target Market, Marketing Strategy and Techniques, Customer Insights, Customer experience improvement, Communication, Marketing, Target Audience, Team Building, Marketing Communications, Market Research, Customer Support
Intermediate · Course · 1 - 4 Weeks