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- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
- Status: Free
University of Rochester
Skills you'll gain: Supply And Demand, Market Dynamics, Economics, Consumer Behaviour, Resource Allocation, Cost Benefit Analysis, Market Analysis, Policy Analysis, Decision Making, Investment Management
University of Pennsylvania
Skills you'll gain: Brand Strategy, Customer Insights, Brand Loyalty, Marketing Strategy and Techniques, Customer Engagement, Global Marketing, Market Trend, Consumer Behaviour, Competitive Analysis, Business Technologies, Innovation, E-Commerce
University of Virginia
IE Business School
Skills you'll gain: Survey Creation, Market Research, Business Research, Consumer Behaviour, Strategic Marketing, Marketing, Research Design, Data Analysis, Marketing Strategy and Techniques, Market Analysis, Research, Research Methodologies, Analysis, Experimentation, Customer Analysis, Focus Group, Business, Decision Making, Psychology
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
Skills you'll gain: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Effectiveness, Marketing Channel, Email Marketing, Marketing Communications, Target Audience, Persona Development, Marketing Analytics, E-Commerce, Search Engine Optimization
University of Pennsylvania
Skills you'll gain: Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Predictive Analytics, Customer Insights, Customer Analysis, Business Analytics, Analytics, Marketing, Data Collection, Marketing Strategies, Data Analysis, Market Research, Regression Analysis, Consumer Behaviour
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
University of Pennsylvania
Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Brand Management, Brand Marketing, Marketing Strategies, Marketing, Brand Strategy, Communication Strategies, Product Marketing, Marketing Communications, Brand Loyalty, Customer Insights, Brand Awareness, Marketing Channel, Price Negotiation, Customer Engagement
Coursera Project Network
Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Spreadsheet Software, Customer Insights, Customer Analysis, Customer Relationship Management, Business Research, Performance Improvement
In summary, here are 10 of our most popular voice+of+the+customer+(voc)+analysis courses
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- The Power of Markets I: The Basics of Supply and Demand and Consumer Behavior : University of Rochester
- Retail Marketing Strategy: University of Pennsylvania
- Generative AI for Customer Support: IBM
- Marketing Analytics: University of Virginia
- Market Research and Consumer Behavior: IE Business School
- Introduction to Customer Service: CVS Health
- Customer Understanding and Digital Marketing Channels: Unilever
- Customer Analytics: University of Pennsylvania
- Customer Service Fundamentals: Knowledge Accelerators