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Results for "voice+of+the+customer+(voc)+analysis"
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
- Status: Free
University of London
Skills you'll gain: Verbal Communication Skills, Presentations, Public Speaking, Communication, Assertiveness, Self-Awareness, Interpersonal Communications, Personal Attributes, Executive Presence, Professionalism
- Status: Free
Coursera Instructor Network
Skills you'll gain: Root Cause Analysis, Operational Efficiency, Corrective and Preventive Action (CAPA), Continuous Improvement Process, Product Quality (QA/QC), Process Improvement, Operational Excellence, Complex Problem Solving, Creative Problem-Solving
Coursera Project Network
Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer Insights, Customer Analysis, Customer Relationship Management, Google Workspace, Business Research, Performance Improvement
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, OpenAI, Customer Service, Technical Support and Services, Customer Analysis, Artificial Intelligence, IBM Cloud, Artificial Intelligence and Machine Learning (AI/ML), Customer Insights, Business Process Automation, Software Development Tools, Ethical Standards And Conduct, Augmented and Virtual Reality (AR/VR), Language Interpretation, Translation, and Studies, Deep Learning, Image Analysis, Technical Communication
University of Virginia
Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing Strategies, Regression Analysis, Data-Driven Decision-Making, Brand Management, Resource Allocation, Customer Insights, Predictive Analytics, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment, Advertising
- Status: Free
Universitat de Barcelona
Skills you'll gain: Writing, Research, Storytelling, Liberal Arts, Diversity Awareness, Culture
Tableau Learning Partner
Skills you'll gain: Requirements Elicitation, Business Analysis, Business Metrics, Key Performance Indicators (KPIs), Requirements Analysis, Business Requirements, Process Analysis, Stakeholder Management, Business Process, Business Process Modeling, Tableau Software, Data Visualization
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
University of Pennsylvania
Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Brand Management, Brand Marketing, Marketing Strategies, Marketing, Brand Strategy, Communication Strategies, Product Marketing, Marketing Communications, Brand Loyalty, Customer Insights, Brand Awareness, Marketing Channel, Price Negotiation, Customer Engagement
In summary, here are 10 of our most popular voice+of+the+customer+(voc)+analysis courses
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Finding Your Professional Voice: Confidence & Impact: University of London
- Root Cause Analysis: Principles and Benefits: Coursera Instructor Network
- Improve Business Performance with Google Forms: Coursera Project Network
- Improving Customer Retention: Coursera Instructor Network
- Customer Service Fundamentals: Knowledge Accelerators
- Generative AI for Customer Support: IBM
- Marketing Analytics: University of Virginia
- A Voice of Their Own. Women's Spirituality in the Middle Ages.: Universitat de Barcelona
- Business Analysis Process: Tableau Learning Partner