With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor. We highlight 7 specific attributes of great advisors including integrity, empathy, selfless independence, and big picture thinking. The best trusted advisors are those who have experienced adversity in their own lives.
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How to Become a Trusted Advisor with Jagdish Sheth
Ce cours fait partie de Spécialisation Customer Centricity with Professor Jagdish Sheth
Instructeur : Jagdish Sheth
Inclus avec 
Expérience recommandée
Compétences que vous acquerrez
- Catégorie : 5. Understand why listening rather than telling is ultimately what matters for becoming a trusted advisor.
- Catégorie : 3. Learn why not all experts are capable of becoming trusted advisors
- Catégorie : 1. Understand how to be a deep generalist
- Catégorie : 2. Understand how a professional relationship is enhanced by a personal client relationship
- Catégorie : 4. Understand the importance of selfless independence
Détails à connaître
Ajouter à votre profil LinkedIn
4 devoirs
Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées
Élaborez votre expertise du sujet
- Apprenez de nouveaux concepts auprès d'experts du secteur
- Acquérez une compréhension de base d'un sujet ou d'un outil
- Développez des compétences professionnelles avec des projets pratiques
- Obtenez un certificat professionnel partageable
Obtenez un certificat professionnel
Ajoutez cette qualification à votre profil LinkedIn ou à votre CV
Partagez-le sur les réseaux sociaux et dans votre évaluation de performance
Il y a 2 modules dans ce cours
This module compares and contrasts experts for hire and trusted advisors. Expertise is becoming automated and there is a growing need for experts for hire to become trusted advisors especially in financial and health services. While expertise is becoming commodified, there is also a shortage of trusted advisors.
Inclus
20 vidéos4 lectures2 devoirs3 sujets de discussion
The purpose of business is to create and retain customers. While we have significant knowledge about creating first time customers, we are still learning how to retain our existing customers. Companies gain cost, growth, and innovation advantages through customer loyalty. In service industries, customers remain loyal to the first company they use. Only disruptions in company policy, operations or mergers and acquisitions affect customers’ loyalty.
Inclus
18 vidéos1 lecture2 devoirs1 évaluation par les pairs1 sujet de discussion
Instructeur
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