Embark on a transformative journey in IT Service Management with our comprehensive program focusing on ITIL V4 Management and Practices. This course is designed to elevate your expertise in ITSM, providing advanced strategies to excel in today's dynamic digital landscape. Delve into critical aspects such as architecture management, Continual Improvement practices, and information security management to ensure robust IT service delivery. Explore essential management practices including change, risk, and financial management, alongside effective strategies for supplier and talent management. Through theoretical exploration and practical examples, gain comprehensive insights into service management and technical management aspects, empowering you to drive organizational success and innovation.
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Brief Overview of ITIL V4 Management and Practices
Ce cours fait partie de Spécialisation ITIL 4 Certification
Instructeur : EDUCBA
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Expérience recommandée
Ce que vous apprendrez
Master critical aspects of IT Service Management, including architecture management and Continual Improvement practices
Develop expertise in managing information security and optimizing service delivery
Gain insights into essential management practices and technical elements to drive organizational success and innovation
Compétences que vous acquerrez
- Catégorie : ITIL V4 Practice
- Catégorie : ITIL v4 management
Détails à connaître
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juin 2024
12 devoirs
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Il y a 3 modules dans ce cours
This module immerses learners in the critical aspects of IT service management, beginning with architecture management's role and the significance of Continual Improvement practices. Learners recognize the importance of managing information security in ensuring robust IT service delivery. Additionally, they explore the contributions of knowledge management, measurement, change, portfolio, project, relationship, risk, and financial management to IT service success. Furthermore, learners delve into strategy management, effective supplier management strategies, and talent management's role in optimizing IT service delivery. Through practical examples and theoretical exploration, learners gain comprehensive insights into essential aspects of IT service management, empowering them to drive organizational success and innovation.
Inclus
18 vidéos3 lectures4 devoirs1 sujet de discussion
This module offers an in-depth exploration of crucial aspects of service management. Learners define Availability Management, grasp the significance of business analysis, and master capacity/performance management. Additionally, they implement effective change control strategies. Furthermore, learners explore incident management, IT asset management, monitoring, problem resolution, release management, service catalogs, and service configuration management. The module also delves into service continuity, emphasizing service design's importance, service desk practices, service level management, service requests, and service validation. Through theoretical exploration and practical exercises, learners gain comprehensive insights into essential service management practices, empowering them to optimize service delivery within their organizations.
Inclus
19 vidéos2 lectures4 devoirs1 sujet de discussion
This module provides a deep understanding of key elements essential for efficient service delivery processes. Learners grasp the role of deployment management and its significance in ensuring effectiveness. They explore managing infrastructure and platforms to optimize service delivery, ensuring smooth operation of IT services. Additionally, the module identifies the crucial role of software development and management in enhancing service quality and facilitating continuous improvement. Through theoretical exploration and practical examples, learners gain comprehensive insights into deployment strategies, infrastructure management, and software development practices, empowering them to drive service excellence and innovation within their organizations.
Inclus
4 vidéos1 lecture4 devoirs1 sujet de discussion
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Duke University
Icahn School of Medicine at Mount Sinai
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