This course is designed to equip aspiring tech support professionals with the knowledge, skills, and strategies needed to thrive in the fast-paced world of technical support. This course is perfect for individuals looking to start a career in tech support or seasoned professionals aiming to refine their skills and advance their careers. No previous background experience or training is necessary to be successful.
Dell Technologies Technical Support Career Introduction
Ce cours fait partie de Dell Technologies Technical Customer Support Specialist Certificat Professionnel
Instructeur : Develop with Dell
Inclus avec
Expérience recommandée
Compétences que vous acquerrez
- Catégorie : Career Development
- Catégorie : job interviews
- Catégorie : Job Interviews
Détails à connaître
Ajouter à votre profil LinkedIn
octobre 2024
8 devoirs
Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées
Élaborez votre expertise en Cloud Computing
- Apprenez de nouveaux concepts auprès d'experts du secteur
- Acquérez une compréhension de base d'un sujet ou d'un outil
- Développez des compétences professionnelles avec des projets pratiques
- Obtenez un certificat professionnel partageable auprès de Dell
Obtenez un certificat professionnel
Ajoutez cette qualification à votre profil LinkedIn ou à votre CV
Partagez-le sur les réseaux sociaux et dans votre évaluation de performance
Il y a 4 modules dans ce cours
This week you will get an overview of what a career in Tech Support could look like for you. You’ll learn about what it takes to be a tech support professional and various paths your career could take once you get started. We’ll also discuss some of the key characteristics and qualities needed to be successful in in customer support. You’ll also hear directly from sales managers about what they look for when they interview candidates.
Inclus
22 vidéos2 lectures4 devoirs1 plugin
This week is all about the foundational professional skills you’ll need to work in tech support. Things like time management, active listening and communication will be essential to your success as a tech support professional. This week we’ll cover strategies for making the most of your time, and tips for crafting professional business communications.
Inclus
4 vidéos1 lecture2 devoirs1 évaluation par les pairs
This week we will explore the critical role of technical support within the dynamic tech industry. You will gain insights into the key role support professionals play in maintaining seamless technology experiences.
Inclus
1 vidéo1 lecture1 devoir1 sujet de discussion
The need for product knowledge is ever expanding. This week, we will explore strategies for staying up-to-date with industry trends, mastering product features, and fostering a culture of continuous learning. You will discover how product knowledge enhances customer interactions, drives innovation, and contributes to organizational success.
Inclus
1 vidéo1 lecture1 devoir1 évaluation par les pairs
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