The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.
What you'll learn
Recognize the typical user persona for the Amazon Connect console.
Explain the benefits of the Amazon Connect console.
Explore access control options for Amazon Connect console.
Explore how different personas use the Amazon Connect console.
Details to know
July 2024
1 assignment
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.
What's included
1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Cloud Computing
LearnKartS
Amazon Web Services
Amazon Web Services
Amazon Web Services
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