What Is Sales Analytics and How Does It Benefit My Business?
March 4, 2024
Article
This course is part of Preparation for CompTIA A+ Certification Specialization
Instructor: IBM Skills Network Team
3,536 already enrolled
Included with
(43 reviews)
Recommended experience
Intermediate level
IT Fundamentals (ITF+) Knowledge
(43 reviews)
Recommended experience
Intermediate level
IT Fundamentals (ITF+) Knowledge
List common features and commands of Microsoft Windows, Apple macOS, Linux OSs, and adjust preferences with command line and console tools.
Describe OS features, how to install and update OS, troubleshoot common issues, and summarize the importance of SOHO networks.
Explain the advantages of using active directory, MS Windows security tools, and data destruction to secure mobile devices.
Evaluate IT support practices while assessing the utility of privacy, automation, safety, and control methods and define malware best practices.
Add to your LinkedIn profile
19 assignments
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
Are you interested in becoming a proficient and sought-after IT professional? Are you currently or do you plan to pursue a career in an IT support, network technician, or other IT-related role? This IBM course, designed for individuals with IT Fundamentals knowledge, is part of a series of courses that will help you prepare for the CompTIA Core 2 Certification exam. You will gain a solid foundation in operating systems, IT support best practices and procedures, and the skills necessary to excel in an IT role.
You will delve into the world of operating systems, exploring the editions of Microsoft Windows, Apple macOS, and Linux. You will gain a solid understanding of these OS installation and update processes and practical insights into their unique features and functionalities. With hands-on labs and activities, you will learn to navigate and use standard features and commands across various OSs, discover the power of command line and console tools, and explore security measures, including firewall configuration, SOHO router security, and data destruction to ensure the security of networks and mobile devices. Through instructional readings and videos, you will be introduced to fundamental IT support best practices, how to diagnose and troubleshoot common PC, mobile, and security issues, and how to mitigate the impact of malware on systems and networks. This course uniquely blends theory with practical labs and activities, preparing you to excel in your IT support role.
This module will teach you about Microsoft Windows operating system (OS) editions and Windows management features. Lesson 1 introduces the process and benefits of installing and updating a Windows OS. You will learn the importance of partitioning and drive formatting, the features offered by Windows 10, 11, and Server OS editions, and you will get hands-on experience exploring Windows Server features. In Lesson 2, you will explore the Windows Command Prompt Tool features for administration purposes, and you’ll be able to use the Windows commands you learn in a hands-on lab. You’ll also learn about system utility applications, the Microsoft Management Console, and some of its snap-in tools.
8 videos2 readings3 assignments2 app items6 plugins
In this module, you will learn how to manage operating systems such as Linux and macOS and utilize many of their features to enhance your operating system management experience. In Lesson 1, you will explore different aspects of the Linux operating system. You will learn how to install these systems and how to upgrade them. Learn how to use the terminal window, navigate and work with the OS using it. Additionally, you will learn about the versatility of Samba, a network protocol that promotes collaboration across Linux and Windows environments. Whereas lesson one focused on Linux, lesson two focuses primarily on macOS and mobile device operating systems, Android and iOS. You will learn about features unique to macOS, how to upgrade it, and how to configure its preferences.
11 videos1 reading3 assignments2 app items7 plugins
In this module, you will learn about security for mobile devices and home networks. Lesson One focuses on Microsoft Windows security best practices, such as using its Active Directory for managing administrative tasks, authentication methods, important security settings, and Windows user management and permissions administration. You will also learn about anti-malware tools and how to configure firewalls to prohibit unwanted users from accessing the systems on the network. Lesson Two engages you in securing small and home office routers as well as mobile devices. You learn about wireless encryption, managing security on SOHO routers and SOHO networks, hardening devices, and mobile device protection.
9 videos1 reading3 assignments4 app items7 plugins
In this module, you will learn how to troubleshoot common Windows OS as well as mobile OS problems and security issues. Lesson One focuses on common Windows OS problems. You’ll learn about startup problems, security issues, malware, and the best practices that can help you avoid them. Lesson Two focuses on common mobile OS and application problems. You’ll find out about the security issues that affect the applications and OS of your mobile device and what you can do to keep your mobile device secure.
7 videos1 reading3 assignments2 app items6 plugins
This module will teach you different operational procedures, from managing network infrastructure to material safety and handling in an information technology space. Lesson 1 will teach you the best asset and change management practices. This lesson will introduce you to new types of documentation and ticketing systems. Hands-on labs allow you to gain hands-on experience locating manufacturing specifications for component repair and how to onboard new users. In Lesson 2, you will explore the best practices for having a safe environment in an information technology space. You will also learn the environmental impacts of disposing of IT equipment and the proper material handling procedures. A practice quiz will demonstrate what you have learned about safety protocols. Lesson 3 will test your knowledge of what you have learned about operational procedures in a graded quiz.
6 videos1 reading3 assignments1 app item4 plugins
In this module, you will test your knowledge and skills acquired in this course. This module contains a 20-question graded final exam focused on the content of this course. You may also choose to complete an (optional) Honors project where you can apply your new skills gained in the previous modules. You will examine three realistic scenarios that simulate common issues that may arise in troubleshooting software, security, and operational procedures.
2 readings4 assignments3 app items4 plugins
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
At IBM, we know how rapidly tech evolves and recognize the crucial need for businesses and professionals to build job-ready, hands-on skills quickly. As a market-leading tech innovator, we’re committed to helping you thrive in this dynamic landscape. Through IBM Skills Network, our expertly designed training programs in AI, software development, cybersecurity, data science, business management, and more, provide the essential skills you need to secure your first job, advance your career, or drive business success. Whether you’re upskilling yourself or your team, our courses, Specializations, and Professional Certificates build the technical expertise that ensures you, and your organization, excel in a competitive world.
Illinois Tech
Build toward a degree
Course
Specialization
43 reviews
79.54%
13.63%
6.81%
0%
0%
Showing 3 of 43
Reviewed on Dec 17, 2024
Excelent, much better than trying to learn it on your own.
Reviewed on Jan 2, 2024
The material it covers is very useful. However, it doesn't cover all the points in the Core 2 exam guide.
Reviewed on Jan 23, 2025
I really enjoyed this course all the IT knowledge base & lab work I completed. I can now utilize what i learned and get into the next level of Earning my CompTIA A+ certification!
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Earn a degree from world-class universities - 100% online
Upskill your employees to excel in the digital economy
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.