This course provides you with tools and insights for managing a crisis from a leadership perspective. If you are a leader, or work for one, you will benefit from our examination of issues management, which looks for trends that likely signal impending organizational crisis and then devising approaches to help leadership avoid that crisis. You'll also see the dominant leadership styles in organizations and how those styles affect leaders' abilities to manage a crisis. You'll see something rarely discussed in detail: what to do if you get called into a discussion with a leader about how to manage a crisis. You'll see effective, and not so effective, approaches for advising a leader encountering a crisis. You'll hear from professionals who handle leadership and organizational crises so that you can be better positioned to advise leadership confronting a crisis. As such, this course, via structured learning activities (video lectures and quizzes), will help prepare you for the near certainty that whatever organization you work for (or want to work for) will encounter a crisis.
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Crisis Management and Crisis Communication Consulting
This course is part of Crisis Management and Crisis Communication Specialization
Instructor: Burton St. John
Included with 
Recommended experience
What you'll learn
Identify the fundamentals of issues management and how this can help leadership avoid or mitigate a crisis.
Identify the major leadership styles and how this informs leaderships' approaches to a crisis.
Identify how to best consult leadership dealing with crisis.
Skills you'll gain
- Communication Strategies
- Organizational Leadership
- Communication
- Communication Planning
- Consultative Approaches
- Marketing and Public Relations
- Issue Tracking
- Media and Communications
- Consulting
- Corporate Communications
- Public Relations
- Strategic Communication
- Leadership Studies
- Crisis Management
- Business Communication
Details to know
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January 2025
3 assignments
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There are 3 modules in this course
How can we prevent a crisis? There is a way to get ahead of a crisis. It’s called issues management, and you’ll learn the basics of it in this module.
What's included
9 videos1 reading1 assignment
There are a wide range of leadership styles that managers can bring to an emerging crisis. You may be called upon to interact with management to help manage a crisis. In this module, we examine the main styles and what strengths and weaknesses they may bring to a crisis.
What's included
5 videos1 reading1 assignment
You may get called into discussion with leadership about how to manage a crisis. What do you do? In this module, we share with you some approaches that allow you to support leadership effectively.
What's included
7 videos1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Business Essentials
University of Colorado Boulder
University of Colorado Boulder
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