Increasingly, modern societies are witnessing crises of confidence in their institutions, whether they are for-profit, non-profit, or governmental. Today, being able to identify and manage a crisis is no longer a “nice to,” it’s essential. In this course, you’ll learn about the basics of crisis management and crisis communication, and what needs to be in an effective crisis plan. You'll also see something that is rarely discussed in detail – how organizations can effectively handle the very first moments of a crisis, and where they can make poor decisions that can have damaging consequences. You'll hear from professionals who handle organizational crises so that you are better positioned to understand the dynamics of crises. As such, this course, via structured learning activities (video lectures and quizzes), will help prepare you for the near certainty that whatever organization you work for (or want to work for) will encounter a crisis.
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Introduction to Crisis Management and Crisis Communication
This course is part of Crisis Management and Crisis Communication Specialization
Instructor: Burton St. John
Included with 
Recommended experience
What you'll learn
Identify the major trendlines in organizational crises and who is involved in managing them.
Identify what to do, and what not to do, in the very first moments of a crisis.
Identify how a crisis plan is put together and how it can be used both before and during a crisis.
Skills you'll gain
Details to know
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January 2025
3 assignments
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There are 3 modules in this course
The world is continually experiencing crises. Today, being able to identify a crisis is no longer a “nice to;” it’s essential. In this module you’ll learn about the basics of crisis management and crisis communication.
What's included
7 videos1 reading1 assignment
The first moments of a crisis will likely throw you into a world you’ve never seen before. So, how do you get started? We’ll show you how.
What's included
8 videos1 reading1 assignment
In the last module, we discussed the importance of knowing what to do (and not to do) in the first moments of a crisis. But that's not enough. You’ll need a crisis plan—we’ll see how that can come together and what you can do with it before a crisis hits your organization.
What's included
6 videos1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Business Essentials
University of Colorado Boulder
University of Colorado Boulder
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Frequently asked questions
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When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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