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Cross-Cultural Communication and Management

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Cross-Cultural Communication and Management

Name: Cross-Cultural Communication and Management
Rating: 4.6415094339622645 (53 reviews)

This course is part of Management of Multinational and Cross-Cultural Teams Specialization

Instructors: Daniel Student

6,412 already enrolled

Included with

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4 modules

Gain insight into a topic and learn the fundamentals.

53 reviews

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

53 reviews

Intermediate level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Recognize your communication style and understand the role culture plays in communication, co-create a new team "language" through collaboration.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

6 assignments

Taught in English

91% of learners achieved a positive career outcome

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Build your subject-matter expertise

This course is part of the Management of Multinational and Cross-Cultural Teams Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Communication is much more than the words you say. And cultural communication is much more than just the language you speak. What you say is never interpreted exactly as you meant it and what you hear is never what was meant by what was said. When you mix in the differences of how different cultures draw lines between social interactions and work interactions, give and receive feedback, and engage in and resolve conflict, the barrier to understanding can feel impossible to overcome. You will learn how to recognize your own communication style and how it is being perceived in ways you never intended. From there, we will explore how to successfully integrate multiple cultural norms into your communications and to create a brand new language unique to your team. Before you know it, on the strength of your multinational cultures, your team will be the model to which less diverse teams aspire. We can’t wait to communicate with you!

Module details

In this module you will be able to compare and contrast different forms of communication and examine one's own communication style. You'll be able to practice explaining a need to others through multiple forms of communication and be able to identify how communication shows up in a team environment. You will also be able to define interpersonal gap and use strategies to minimize the distance.

What's included

7 videos9 readings2 assignments9 discussion prompts

7 videosTotal 43 minutes

Course Introduction7 minutes
Module Introduction3 minutes
Non-Verbal Communication8 minutes
Listening As a Skill6 minutes
Active Listening5 minutes
A Framework: Interpersonal Gap7 minutes
Module Summary7 minutes

9 readingsTotal 50 minutes

A Note From UC Davis10 minutes
Professional Panelist: Anneli Adams5 minutes
Professional Panelist: Manisha Gupta5 minutes
Professional Panelist: Donald James5 minutes
Professional Panelist: Maheedharan Thiagarajan5 minutes
Professional Panelist: Pankaj Mehta5 minutes
Professional Panelist: Renato Junqueira Santos Pereira5 minutes
Professional Panelist: Karine Salanon5 minutes
Professional Panelist: Yu-Chao (Justin) Wang5 minutes

2 assignmentsTotal 60 minutes

Module 1 Quiz30 minutes
Non-Verbal Communication Practice Quiz (Ungraded)30 minutes

9 discussion promptsTotal 155 minutes

Learning Goals10 minutes
Defining Communication10 minutes
Important Types of Non-Verbal Communication20 minutes
Partner Exercise30 minutes
Partner Exercise, Take 230 minutes
Talking To An Alien15 minutes
Partner Exercise20 minutes
Talking To An Alien, Take 215 minutes
Reflection5 minutes

In this module, you will be able to define the larger idea of "language" beyond words and be able to recognize how cultural communications changes in various settings. You will be able to analyze how context in culture can vary communications styles. You will also be able to examine how formal and informal communication will differ within a culture.

What's included

4 videos1 reading2 assignments4 discussion prompts

4 videosTotal 34 minutes

Module Introduction7 minutes
The "Language" of Culture9 minutes
Differences In Communication10 minutes
Formal vs. Informal9 minutes

1 readingTotal 10 minutes

Cross-Cultural Awareness10 minutes

2 assignmentsTotal 60 minutes

Module 2 Quiz30 minutes
Formal and Informal Culture30 minutes

4 discussion promptsTotal 50 minutes

Sharing Your Reflection10 minutes
Examples of Cultural Differences In Communication20 minutes
Low and High Context10 minutes
Formal or Informal?10 minutes

In this module, you will be able to examine the challenges that culture might play in communication within your team, including concepts of social and work time. You will be able to assess where culture is connected in communication-based conflicts and apply strategies to create a consistent communication and feedback in the team to minimize cultural conflict. You will use strategies to resolve conflict within the team and use the awareness wheel tool to showcase effective communication on a team.

What's included

5 videos1 assignment7 discussion prompts

5 videosTotal 27 minutes

Module Introduction3 minutes
The Awareness Wheel7 minutes
Awareness Wheel Activity2 minutes
Communication That Negotiates Conflict10 minutes
Confrontation and Culture5 minutes

1 assignmentTotal 20 minutes

Module 3 Quiz20 minutes

7 discussion promptsTotal 105 minutes

Story Time15 minutes
The Awareness Wheel10 minutes
Direct/Indirect Feedback Scale10 minutes
Translation20 minutes
Creating A New Dialogue20 minutes
Confrontation10 minutes
Resolving Conflict With Trust20 minutes

In this module, you will be able to apply various techniques that include all the cultural norms of your team and apply code mixing when working with individuals. You will be able to find common ground through shared experience, humor about cultural differences, and create interest in learning about each other. You will be able to define and use strategies to create your team norms and obtain buy-in. You will be able to write down your grammatical syntax that is unique to your team and also be able to identify that change is constant, so you will need to be able to create a plan that is iterative with your team norms.