This course is an introduction to motivation, leadership, communications, decision making, and leading people through effective management of human resources (HR), ethics, social responsibility, and managing consumer experiences in the hospitality industry by examining service-driven management foundations.
Management Foundations in the Hospitality Industry
Management Foundations in the Hospitality Industry
Instructor: Todd Uglow
5,528 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.4
(73 reviews)
Beginner level
Recommended experience
7 hours to complete
3 weeks at 2 hours a week
Flexible schedule
Learn at your own pace
Details to know
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Assessments
3 assignments
Taught in English
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There are 4 modules in this course
In our first module, we will discuss descriptions and functions of Human Resources departments, specifically within hospitality organizations. (Human Resources will often be abbreviated as HR in this course - this is also how the industry refers to Human Resources.)
What's included
2 videos13 readings2 discussion prompts
In this module, we will continue to learn about best practices for planning for proper staffing levels and recruiting the best talent.
What's included
4 videos1 reading1 assignment1 discussion prompt
In this module, we will discover the importance of selecting the right talent for a hospitality organization and review important strategies designed to increase the likelihood of success when selecting people for a job.
What's included
2 videos1 reading1 assignment1 discussion prompt
In this module, we examine training programs and employee performance appraisals.
What's included
2 videos1 reading1 assignment1 discussion prompt
Instructor
Instructor ratings
4.5 (24 ratings)Offered by
Recommended if you're interested in Personal Development
HubSpot Academy
Università Bocconi
University of Lausanne
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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