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Learner Reviews & Feedback for Introduction to ITIL V4 Service Management Concept by EDUCBA

4.0
stars
88 ratings

About the Course

Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

Top reviews

KK

Jun 3, 2024

I appreciate how the course aligned with the latest ITIL V4 framework ensuring that the content was up to date and relevant to the industry standards

BD

Oct 15, 2024

Mostly common sense for the initiated and all around easy to follow concept that I studied before.

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1 - 25 of 27 Reviews for Introduction to ITIL V4 Service Management Concept

By Jacob L

•

Sep 15, 2024

The course is of very poor quality. The instructor just reads the slides. The effect is not as good as reading the book by myself. Why bother to listen to English with such a strong accent? As for the practice questions, many answers are problematic and there are too many ambiguous options. You should know that the actual ITIL4 exam is all multiplechoice questions with only 1 correct answer, and there will be no such multiple-choice questions with only 1 multiple answers, so it is meaningless.

By Tom A

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Aug 5, 2024

Thus far in the course all I get is - rather incoherent - displayed and read-out-loud phrases from the book in the form of 2 minute videos. It is spoken in a hard to follow accent and mistakes are made in the English language which cause unnecessary confusion. I was hoping for more given the price of the course.

By Narayan B

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Jun 5, 2024

I highly recommend this course for anyone interested in mastering ITIL V4

By JOSHUA L M

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Oct 7, 2024

I completed the ITIL V4 Certification Specialisation on coursera. The full course recites the ITIL v4 Foundation Text book verbatim in videos, without updating the course with relevant real-life examples. The questions did not cover broadening knowledge or recall. I did complete a practice exam and got close to the minimum mark with no outside help, but I would go and find further training before taking the actual exam. If you found an specialization or professional certificate on Coursera Plus, and wanted to gain further value from your subscription, this course may be worth it. Otherwise, look elsewhere for better courses.

By Robert T C

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Aug 8, 2024

The videos were not very useful. It was mainly a narrator saying exactly what was on screen without providing much clarity or examples.

By Katharina B

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Aug 6, 2024

the presentation was too monotonous

By Nick F

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Aug 16, 2024

It's not very engaging and pretty tough to listen to. It is monotonous and boring with a lot of spelling mistakes. I also feel some of the quiz question answers are incorrect and it just feels clunky on the whole. Not good

By Kunika K

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Jun 4, 2024

I appreciate how the course aligned with the latest ITIL V4 framework ensuring that the content was up to date and relevant to the industry standards

By Brandon D

•

Oct 16, 2024

Mostly common sense for the initiated and all around easy to follow concept that I studied before.

By VERANO C B J

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Oct 21, 2024

Awesome. It was so challenging to take an examination.

By BOUDADI A

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Oct 10, 2024

grate course with real exemples to reach conceptes

By Raju C

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Sep 28, 2024

Pls give more interactive & analytical questions

By Ifeanyi K O

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Oct 27, 2024

The Training Sections were very excellent.

By ELHOUCINE E

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Aug 13, 2024

merci bcp pour ce cours

By Muhammad N

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Aug 1, 2024

informatif, edukatif

By Mohammad A I

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Aug 30, 2024

helpful

By Edmond L

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Sep 15, 2024

Good

By Julius A M

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Sep 15, 2024

This course is good to introduce the concepts regarding ITIL v4. I knocked off 1 star as it can still be improved. Some of the practice assignments have questions in them that would only get covered by the next module that comes after the one you're being asked on.

By Saul A R P

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Aug 21, 2024

Well-structured and didactly conceived making it easy to understand and apply. Clear concepts to apply in dayly basis

By Tenille A

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Oct 1, 2024

Very useful and packed with information

By Eugenio M G

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Sep 28, 2024

Muy interesante

By Anil P

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Aug 22, 2024

Its helpful

By Rajkumar K

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Sep 4, 2024

Good

By Maria G L R

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Sep 28, 2024

To many videos (Content can be presented in longer videos with the same information). Questions after videos are unrelated or the question doesn't make sense. Information was repetitive througout the course.

By Karen S

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Oct 7, 2024

too many grammatical errors, mispronunciations