Back to Introduction to ITIL V4 Service Management Concept
Learner Reviews & Feedback for Introduction to ITIL V4 Service Management Concept by EDUCBA
89 ratings
About the Course
Course Description:
The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations.
This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value.
Key topics covered in this course include:
1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape.
2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system.
3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management.
4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model.
By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success.
Top reviews
KK
Jun 3, 2024
I appreciate how the course aligned with the latest ITIL V4 framework ensuring that the content was up to date and relevant to the industry standards
BD
Oct 15, 2024
Mostly common sense for the initiated and all around easy to follow concept that I studied before.
Filter by:
26 - 27 of 27 Reviews for Introduction to ITIL V4 Service Management Concept
By Mette D S
•Sep 18, 2024
The pace is too slow. The instructor talks too slowly, there are too many videos making you waste time watching numerous beginning and closing animations.
By Rory F
•Sep 14, 2024
Poorly narrated and written. These people need to quit virtue signaling and start creating quality content like too many other major organizations today.