In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.
Operations Management: Organization and Analysis
This course is part of Value Chain Management Specialization
Instructors: Gopesh Anand
54,813 already enrolled
Included with
(1,219 reviews)
What you'll learn
Understand the role of operations management.
Relate underlying principles to operations management frameworks and techniques.
Synthesize information to make operations decisions in important areas.
Evaluate processes on different dimensions.
Skills you'll gain
Details to know
Add to your LinkedIn profile
36 quizzes
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
In this first module, you will be introduced to the instructors and the course. Next, you will learn about the significance of operations management, and how to formulate and implement an operations strategy that is aligned with the business strategy and with market requirements.
What's included
13 videos7 readings11 quizzes
In this module, you will learn about types of process arrangements and the implications of adopting each one. You will learn to analyze the performance of processes and of the activities within the processes, and to recognize the impacts of variability on processes.
What's included
9 videos2 readings9 quizzes
In this module, we will learn about the importance of inventory management in operations settings. Inventories entail several costs such as holding and ordering costs. These costs depend on key decisions such as order quantity and reorder point. We will learn how the different types of costs depend on inventory decisions. We will also discuss the trade-offs associated with inventory decisions and how to make optimal decisions related to inventory management. This module is focused on simple inventory scenarios where demand is fixed and known. The learnings from this module are important because it provides key basics of inventory management which are important in learning and mastering more complex decision scenarios
What's included
8 videos2 readings9 quizzes
In this module, we extend the learnings from the previous module to more complex scenarios of inventory management, namely, when demand is uncertain and cannot be predicted with certainty. First, we learn how to measure uncertainty in demand using demand distributions – particularly the Normal distribution, which is the more common demand distribution used in practice. Second, we will learn about the decision tradeoffs in managing inventory with uncertainty, namely, between service levels and costs of inventory. The key decisions related to managing inventory with demand uncertainty are order quantity, reorder point, safety or buffer stock levels, and frequency of inventory review and ordering. Upon completion of this module, we will gain knowledge and expertise in making these decisions optimally using different inventory policies such as continuous review policy and periodic review policy. This module is important for managing inventories in most operations settings in an efficient and effective manner.
What's included
8 videos4 readings7 quizzes
Instructors
Offered by
Recommended if you're interested in Business Strategy
University of Illinois Urbana-Champaign
Rutgers the State University of New Jersey
National Taiwan University
Rutgers the State University of New Jersey
Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
Why people choose Coursera for their career
Learner reviews
1,219 reviews
- 5 stars
76.78%
- 4 stars
16.73%
- 3 stars
3.44%
- 2 stars
1.14%
- 1 star
1.88%
Showing 3 of 1219
Reviewed on Sep 29, 2019
The course content is absolutely amazing. Each and every topic has been covered with amazing examples and explanations. Thanks a lot to the prof and the coursera team.
Reviewed on Nov 9, 2019
Great baseline for operations management. I wish however that the course was more balanced, with less concentration of such important content (particularly VSM) on week 4.
Reviewed on May 2, 2020
THANK YOU UDATTA PALEKAR SIR FOR SUCH A BEAUTIFUL INSIGHT COURSE. MAKING EACH AND EVERY CONCEPT CLEAR. LOVED IT. ITS MORE THAN PERFECT I WOULD RECOMMEND EVERYONE TO TAKE THIS BEAUTIFUL JOURNEY!!!
New to Business Strategy? Start here.
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). If you choose to explore the course without purchasing, you may not be able to access certain assignments.
You will be eligible for a full refund until 2 weeks after your payment date. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the 2-week refund period.
Yes! Coursera provides financial aid to learners who would like to complete a course but cannot afford the course fee. To apply for aid, select "Learn more and apply" in the Financial Aid section below the "Enroll" button. You'll be prompted to complete a simple application; no other paperwork is required.