Este es el curso 5 de la certificación profesional para representantes de desarrollo de ventas de Salesforce. Para completar con éxito el curso, asegúrate de haber realizado el curso 1, Bases para el éxito en el desarrollo de ventas; el curso 2, Fundamentos para entrevistar con confianza; el curso 3, Manual de estrategias de ventas por conversación para SDR; y el curso 4, Impulsa la productividad mediante la pila de tecnología
Guía práctica para gestionar las relaciones profesionales
Give your career the gift of Coursera Plus with $160 off, billed annually. Save today.
Guía práctica para gestionar las relaciones profesionales
This course is part of Representante de desarrollo de ventas de Salesforce Professional Certificate
Instructors: Trailhead
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
19 hours to complete
3 weeks at 6 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
17 assignments
Taught in Spanish
See how employees at top companies are mastering in-demand skills
Build your Business Essentials expertise
This course is part of the Representante de desarrollo de ventas de Salesforce Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Salesforce
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 5 modules in this course
Crea la marca personal de un profesional de alto rendimiento y aprende a comunicarte con gerentes, compañeros de equipo y clientes de manera eficaz.
What's included
15 videos6 readings3 assignments2 discussion prompts
Desarrolla estrategias específicas para dominar el método por conversación y transmitir el mensaje con habilidad.
What's included
6 videos6 readings5 assignments2 discussion prompts
Aprende las prácticas recomendadas para una comunicación comercial eficaz, por ejemplo, hábitos para lograr capacidad de acción, claridad, concisión y seguimiento.
What's included
8 videos2 readings3 assignments1 peer review1 discussion prompt
Aprende a comunicarte a través de las diferencias, aprovecha varios puntos de vista y fomenta la diversidad y la competencia cultural a fin de mejorar tus habilidades para entablar relaciones profesionales.
What's included
9 videos1 reading2 assignments1 peer review2 discussion prompts
Conoce las expectativas para los primeros tres meses en el trabajo a fin de prepararte para lograr el éxito como SDR.
What's included
11 videos6 readings4 assignments1 peer review2 discussion prompts
Instructors
Recommended if you're interested in Business Essentials
Universidad Nacional de Colombia
Pontificia Universidad Católica de Chile
Tecnológico de Monterrey
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
New to Business Essentials? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.