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January 21, 2025
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This course is part of Conflict Management Specialization
Instructor: Najla DeBow
59,559 already enrolled
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(1,165 reviews)
(1,165 reviews)
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Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 video3 readings
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
11 videos
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
9 videos1 peer review
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
10 videos1 peer review
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 video2 readings
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Reviewed on Aug 9, 2021
Great course with plenty of information. The lessons are followed up with interviews of individuals giving real world examples, which demonstrates the courses' relevance.
Reviewed on Nov 18, 2020
Terrific overview of types of conflict. This should be a mandatory class in life as conflicts arise in every aspect, setting, and relationship.
Reviewed on Nov 15, 2020
Good course. I got a better understanding type, cause of conflict etc. I have learnt positive ways of how to deal with conflict and I can apply the methods in my future life.
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