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Back to Satisfaction Guaranteed: Develop Customer Loyalty Online

Learner Reviews & Feedback for Satisfaction Guaranteed: Develop Customer Loyalty Online by Google

4.8
stars
4,040 ratings

About the Course

You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by building professional development skills. We encourage you to complete courses 1–6 before beginning this course because they provide the foundation necessary to complete the activities at the end of this course. Google employees who currently work in the field will guide you, providing hands-on activities and examples that simulate common digital marketing and e-commerce tasks while showing you some of the best tools and resources used on the job. Learners who complete the seven courses in this program will be prepared to apply for entry-level jobs in digital marketing and e-commerce. No previous experience is necessary. By the end of this course, you will be able to do the following: - Identify common strategies for building customer loyalty in e-commerce - Understand how to successfully manage client relationships and measure satisfaction - Monitor an e-commerce store’s performance - Update an e-commerce store based on data - Complete a portfolio scenario to prepare for job interviews - Find, apply for, and prepare for interviews and jobs - Put together a portfolio and/or resume to present to employers - Learn AI skills from Google experts to help complete marketing tasks...

Top reviews

RO

Apr 9, 2024

I think there was more to learn than I expected. This course so far has all the knowledge for anyone aspiring to grow their digital marketing career. I enjoyed every bit of it! Just check it out.

LS

Dec 12, 2022

This course is AMAZING! Whether you're a current practitioner or brand new to digital marketing and ecommerce, this case is amazing. You'll learn so much and be able to apply it immediately.

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Jun 10, 2024

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Mar 29, 2024

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By Salman A K

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Dec 12, 2023

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Dec 21, 2022

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Oct 17, 2022

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Mar 10, 2024

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Dec 27, 2023

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By Camila C

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Mar 30, 2023

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By JEREMIAH N J

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Mar 22, 2023

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By Raul M

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Jul 17, 2023

Curso muito útil para quem, como eu, quer perceber melhor a importância, as vantagens e desvantagens, a forma de funcionamento e as ferramentas disponíveis, o Marketing Digital e o E-Commerce.

Curso bem estruturado, uma boa divisão entre parte teórica e prática. Sou da opinião que poderiam ter sido partilhados mais "Case Study".

Parabens à Equipa Google!!

Obrigado.

By Alexandre G

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Jul 29, 2023

I already knew many things from my years of experience. However, this course was still very interesting and provided me with some valuable tips for the future. Learning about the elevator pitch, understanding the differences between a resume, a cover letter, and a CV, and knowing when to apply them was definitely a great bonus.

By Yolandè A

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Feb 19, 2023

Good course with good information shared. A time the course was a bit tedious. I think some of the concepts could have been condensed into 5 major sections, and each section could have been reduced to 3 weeks instead of 4weeks. Overall is was good entry level course.

By Ms. R V

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Feb 24, 2023

February 24 2023

On this day, I received this certificate from Google, however on the certificate the date appears as February 25 2023, this puzzle me.

Still there is a lot to celebrate.

Thank you #Google

By Shelley Y

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Nov 28, 2022

The lessons were easy to follow and built on knowledge from previous lessons. The quizzes were very helpful in re-enforcing the teachings as well as defining what you may need to review.

By Maria V G

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May 9, 2024

High relevant cours with regards to customer loyalty and with regards to the construction of own elevator pitch and how to comunicate and show what we've learned in the cours.