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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

VM

Oct 23, 2020

I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.

ER

Sep 17, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4001 - 4025 of 10,000 Reviews for Technical Support Fundamentals

By Kristin S

Mar 24, 2021

Great course for software user to learn the dynamics behind the scene making their IT world functional. Loved it. moving onto more specifics because I found it so help>

By Mark O

Mar 13, 2021

Absolutely loved the videos: high quality recordings, charismatic and engaging presenters, and useful information tailored for a very broad audience. Well done, Google!

By Mthokozisi N

Mar 6, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me to learn more in this IT industry.

By Richard K

Mar 1, 2021

Very insightful course, an eye-opener, and I love the mode of delivery. on point, germane, refined and I think the best you can have now. I will go for this on any day.

By Jaaziel G

Dec 26, 2020

Excelente curso , permite explorar de manera ordenada cada aspecto importante en el inicio del TI en función del tiempo y el material presentado es un curso recomendado

By Makhape O L

Dec 24, 2020

this became challenging and interesting journey, i will like to thank all lectures that helped all the way, they made it look easy by explaining clear and I understood.

By Divyanshu G

Oct 12, 2020

I have learnt so many things with this course like networking, operating system, and the most important part was the quicklabs. Thanks for making such wonderful course.

By Paul B

Oct 11, 2020

Very good grounding in all topics that an IT support person needs to understand. A great course for people to improve their overall understanding of the wider IT topic.

By Jessica C

Sep 9, 2020

The course was clear and very thorough. it was engaging and kept me interested. the explanations were clear to understand and the save a note feature came in very handy

By Mariam A A

Sep 8, 2020

This course very helpful and I learned so much things help me in the real life and open my mind to look better and how to make big decisions and change with less effort

By Alex G

Sep 5, 2020

Fun course with a great explanation on the basics of everything. Easy to understand and comprehend especially if you already know a little more than the average person.

By Nathaeli A

Aug 12, 2020

I was hooked from the beginning. I never felt bored or as if my time was being wasted. Everything taught was useful and inspirational. Can not wait for the next course!

By Chisekana I O

Aug 4, 2020

Thanks to Google IT Support Fundamentals, I feel more confident with the basics of handling technical issues and I look forward to absorbing more content from you guys.

By Jaime A C S

Aug 2, 2020

Fabulous content, good rhythm, straight to the point. Delighted with the video handling of each tutor. It covers both the technical part of IT and good user management.

By SUBHASH G K

Aug 2, 2020

This course is just awesome. I really enjoyed this course. And I just wanna say "Thank you" to every person who made this course very very interesting for me;)

THANK YOU

By DANIEL O V T

Jul 10, 2020

It is a complete course. totally innovative. updated to the modern era. excellent teachers. the way of transmitting knowledge to students is in a very professional way.

By Mohit S

Jun 8, 2020

Instructors were extremely masters in their fields. The explanation was never boring and never felt alike. Videos are very well prepared and they are full of knowledge.

By Leandro H B

Jun 1, 2020

Espectacular capacitación. Aprendí mucho y aunque trabajo como IT Support, he aprendido muchas cosas valiosas que no sabía hasta ahora. Felicitaciones a los profesores!

By Abigaie H

Mar 26, 2020

As a beginner I find this course content easy to understand because I can re-watch videos until I get it. The practice quizzes and labs help me see that I'm getting it.

By Justin P

Mar 12, 2020

A super great job of getting an insight into the IT world. Well put course to allow students an opportunity to understand what to expect from an IT support specialist.

By Michel C

Jan 20, 2020

All of staff members are very good, the material is presented in a very friendly way. And in the forums yo see the staff responding. Very satisfied with the experience.

By Pakapri S

Jan 12, 2020

I love the layout and the system. The content is engaging and lively. The hands on portion of the course is well laid out and interactive. I'm excited for what's ahead.

By PEDRO H M F

Nov 15, 2019

Great course, gives you a great understend for hardware and software, with it you learn how a computer works, how to assemble and disassemble a computer, and much more.

By Ronn K

Oct 27, 2019

Excellent fundamentals course. I have been doing most of this for years without knowing the terminology or the best practices. Looking forward to increasing difficulty.

By Pedro P

Oct 14, 2019

This was an exciting course.

I have learned great deal of new tips and process. The subjects troubleshooting, customer services. and documentation are outstanding.

-Pires