This course is fun and easy. The videos were relatable accross many aspects. They are easy to relate to from a cultural perspective due to the fact that there are different ethnicities and genders in the videos. The questions at the end of each module were easy to remember because of the length of the videos and what was being tested. Lastly, the supplemental reading and materials are all so grateful, especially the IT interview videos and resources. I am glad I took this course and will add the certificate to my file. Thank you!!

This is by far the best decision I have made in a while and have no single regret about it. I coudn't have asked for a better way to launch my career in IT. The simplicity and explanation the instructors gave in every module is highly commendable and I am so grateful to all the instructors for their time and effort. Thank you so much for giving a novice like me a chance of achieving a life long dream of becoming an IT specialist. You all have given me a drive and zeal to forge ahead in my career in IT and I am extremely grateful.

All of these courses are done well, or well done. I am going through them kind of good because as soon as I complete the course I take the test's and that lets me know how well I am remembering the information I am being taught so if I see an area where I need to do some more study, and concentration I just go back and watch the courses again. I hope we can keep these course studies so I can use them for future reference. I think I may need them, I also want to thank you very much and I am, Michael P. Powers or just Mike will do.

Course is well-organized and made-easy, because it was delivered in Small Sections, Videos, Questionnaires, Assessments, Reading Suggestions, Quick lab Practicals which I could do at my own pace and time. I must appreciate, how each teacher was aware of previous lessons from other teachers and videos and delivered lesson in correct context which is important for its consistency, effectiveness and continuity. I am sure I will have the same experience in upcoming courses in this certificate program which I am going to follow next.

This Course is Very much Informative and Can Let anyOne change their Words From 'I know nothing about tech' --To--> ' I know Something may be enough to figure somethings for my Tech' and This Course will Build Confidence in Learning and Ability of Doing thing Practically HandsOn.

Instructors were very Good and I would likely say that was more than you could expect even if I say it's Too Much Knowledge., So This Course is taught by Some Tech Gems, I felt this and I'm about to say more Obviously here. Anyway, Happy LearninG . . .

I recently completed this course that had some really great lessons and scenarios for beginner learners. I learned a lot from the course and was proud to say that it was very helpful in my journey toward becoming more proficient in this field. The way the course was structured and the amount of information presented made it easy for me to follow along and grasp the concepts being taught. Overall, I would highly recommend this course to anyone who is just starting out in IT or looking to deepen their knowledge in this area..

It's actually the best course among all the other courses that I have ever pursued. I liked each and every part of this course. I liked each and every mentor, their way of addressing things and delivering content. The content and the whole materials are really awesome. I believe this course would be my career builder and take me to where I wanted to go. Thank you very much, Google for providing such a useful course, and Thank you Coursera for providing such a nicest platform to learn and grow.

Thanks and regards,

Aayush Kumar

Very interesting and eggaing course.

I so much appreciate the knowledge and expertise of the instructors. The delivery was top-notch. The video quality was fantastic.

I am so glad for this opportunity to deepen my understanding of Technical Support Fundamentals as a practicing IT Support Specialist at IT-Kristana Digital Technology.

I finished the first module so fast (2 days) and scored 100% across the 6 weeks in the quizzes and graded assessments.

Thanks to Google and Coursera.

Regards,

Chukwu Christian Onyemaechi

The course was amazing! The Instructors are so very much amazing too. I just love learn with Google after complete this course. Now I know many interested thing like how to count binary, what is OS, how to properly build up a new PC, how to setup difference kinds of OS, how to handle difficult customers & situation, how to troubleshoot in smart way, how to get ready for interview and many more interesting thins. If you have passion on IT, I recommend this course for you whatever degree you have or not. Happy learning :)

First of all I joined this course just in a wonder Oh it's Google's course and I successfully completed my first week and after that I took a break, which was definitely a long break from continuing this course and then the deadlines was approaching closer and closer. I started to learn from there. And it was getting interesting day by day. I finished my week 2 by 5 days and week 3 & 4 by a single day. Week 5 was gone in a FLASH and completed my week 6 TODAY!! THANK YOU GOOGLE and the MENTORS for this wonderful course

I have learned a lot of different skills in the field of information technology, and I want to learn more and more. I have learned how computers work, how to set up networks, how to maintain computer and phone devices, and I have also learned about protocols. The last unit that taught me how to communicate effectively with others was really great. Thank you very much, and I look forward to learning more and more. Indeed, there were wonderful days when I was learning, and it was a good course, even more than wonderful

So much knowledge in this course regarding the IT support role work. the explanation is also in detail. I learned about understanding how the binary system works, assemble a computer from scratch, choose and install an operating system on a computer, understand what the Internet is, how it works, and the impact it has in the modern world, learn how applications are created and how they work under the hood of a computer, utilize common problem-solving methodologies and soft skills in an Information Technology settings.

I really enjoyed the course. It allowed me to understand basic concepts and ideiais about the IT field. And now that I have this broader vision, it is easier to plan my next steps.

I found learning about technology really exciting, but it was surprising how much I enjoyed the modules about troubleshooting and customer service, because, in the end, the most important things, in our career or personal lives, comes from the way we make decisions and how we relate to people from around.

Excited to start the second course!

The course in my opinion, is a must have for anyone who has an interest in IT.

No matter what age you are. I've been around computer for many years, probably long before some of you were born. However, I did not realize there is much more to the ins and outs of IT before something piqued my curiosity.

Now more than ever, I have a drive to dig deeper and deeper into IT and see where it leads me and how much this old graybeard can learn. It is all about the journey and I do not see IT as a journey that has an ending.

Thank you for creating this course. It was so neat to see and learn how the Google IT specialists got to their places, as well as what kind of day to day things they face in their field. I now know what the IT Support department of my company faces in general, and that what kind of approach they might have for the troubles that I submit. I used to think that things I ask IT would be so elementary that I should not ask. But, I was encouraged to get help from the IT, and keep learning about computers, IT, and tech.

this is some awesome stuff. with the best teachers, Coursera is a great website. I learned many new things like how we troubleshoot how we can interact with customers how we can help them and many more. with the help of the world's best teachers, I learned how I can create a revolution in IT. this course helped me a lot to increase my knowledge I am very thankful to Google for all these things. Google is doing for youth is admirable to me this is one of the best experiences of my life Thank you Google Thanks IRM.

I have been interested in computer technologies from a young age. I went to college and studied computer science.But all along the ways of my learning journey, I get to understand that there will always be more to learn and that is what makes the computer field so exciting and challenging. Being part of the Google IT Professional Certificate learning community is one of a time opportunity to build up more skills and knowledge for a better position on the IT field and stay ahead in the IT industry.

Thank you all!

This course seems to be a well constructed overview of the basics of tech support. As a learner without deep knowledge of computer applications, it forced me to learn some new things about various software platforms as well as software applications. For instance, it has been 20 years since I used MS Word extensively and I discovered through this course that I could send a document in PDF form. That's pretty basic, but it made me happy! I will continue to be persistent and learn many new things in the next course.

I already had some background knowledge on this and am taking it as part of google's IT support certification. It was easy and straightforward, I really enjoyed being able to skip the videos and go straight through the graded assessments and assignments. Can be completed in 24 hours if you know the material, personally it took me a little longer due to the peer grading requirements (sometimes there aren't enough assignments to grade). Didn't really run into any errors regarding assignment submission or anything.

The course was sequenced in a way that led into the next phase of learning which build upon the previous lessons. which was great. I would like to have seen and interacted with some more practical exercises that focused on actually solving user issues. For example: An exercise that involves the virtual box computer running slow, or not booting so the student would need to boot to "safe mode" to troubleshoot and solve the issue.

Overall, the course was very informative for the beginner just starting out in IT.

I truly truly truly can not say enough about this course so far. I came into this with absolutely no knowledge of IT at all. IT has been something that I've wanted to learn for years but never really knew where to start. I am coming from a utility and construction background and I was looking for a change into the IT field and I have found my way in through this program. I am definitely looking forward to completing this and acquiring my certificate. Again this course so far has been amazing. Thank you.

This course has thought me a lot of things I didn't know about. From what I can see it will give you a really good start in your IT foundation as an IT Support for any organization you are working for. One more thing about this course, the course is titled google it support PROFESSIONAL, and the name actually matches it, you will be and feel like a professional after completing it. I would definitely get my GF and younger siblings after me to have a look at this course. Why?

BECAUSE IT IS TOATALLY WORTH IT.

For what is being taught in that amount of time I think it was well structured, You guys have the most personable instructors I have ever seen they come across as human beings and not the computers we are learning about. The only thing I had a problem with was there were some mistakes in the video's that where made you put it in clear text that a mistake was made but didn't edit the video, I can only guess that you guys were on a quota for when this had to be published so I didn't count that into my rating.

The Technical Support Fundamentals course was much more elaborate than I had imagined. I found the transcripts that accompanied the videos very helpful. Sometimes I found it was necessary to go over them to gain greater clarification or to confirm that I had not misheard a portion of the segment. The information was presented in a format that made learning the subject matter feel like it was second nature. Anyone with even the slightest inclination towards IT or computers in general should take this course.

I really enjoyed this course. The material was offered in a very basic, easy to follow, and organized manner. The lessons were very straightforward and in sequential order where the next lesson built upon the previous. The instructors were very easy to understand and added some feeling and humor to their teachings. The analogies that were used to explain the more complex topics were very helpful. The colorful backgrounds and settings offered a vivid atmosphere that did not let the video be boring and dull.