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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,568 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5626 - 5650 of 10,000 Reviews for Technical Support Fundamentals

By Minona L

May 28, 2022

I struggled with some parts of the course, but I also learned a lot. I'm excited to continue my Journey to becoming an IT Support Tech.

By Michael B

Jan 16, 2022

This course was very well laid out and the staff teaching are phenomenal at getting the material across as well as keep it interesting.

By Mark J

Jan 1, 2022

good platform to work on and learn all about the IT Support and be able to utiles the tools that i have been given for my future career

By M H

Oct 24, 2021

Technical support fundamental open my eye to the complete process of IT support and the need to understand what our customer needs are.

By Tjsm

Oct 22, 2021

Well that's a great course to lay your foundation in IT fundamentals. The best part of the course is interactive quizzes and assignment

By Sergey O

Oct 12, 2021

An excellent course for learning the basics of an IT specialist. Interesting teachers and easy-to-understand teaching material. Thanks!

By Imaikop S A

Jul 12, 2021

Excellent introduction to IT. Even someone with no prior knowledge or use of computer would be intrigued. Thanks to all the instructors

By Daniel M

May 23, 2021

this course was really enrichening, i would really recommend this course to my colleages so they can improve their professional career.

By Nathalie B

May 17, 2021

Very good and interactive course. It does not get boring. I can definitely recommend it. I am looking forward to start the next course.

By Zahid M

May 17, 2021

Good way to learn some basic stuff about Technical and IT Support Professional Thanks PSDF for Providing this type of platform to learn

By Hameed B

Apr 22, 2021

This is a very insightful and impactful course. It's a wonderful eye opener. It's worth spending every bit of time that is required on.

By Sami J

Mar 14, 2021

This was an awesome journey of learning, I would definitely recommend the learning experience . A thorough and layman term explanation.

By Eleftherios X

Mar 8, 2021

A good and solid understanding of the basics of IT and Terms. I was really happy to see that Linux was used in this introductory course

By Aditya S

Feb 10, 2021

This course is very well constructed and it covers every part of IT. The best thing was working on the labs. It was very much exciting.

By Luca L

Jan 26, 2021

The course is very well structured and cover all the IT fundamentals aspects. The lecturers communicate and explain things beautifully.

By Nirshanthi a C B

Dec 17, 2020

I love this course as it taught me so much. Love all the trainers, they were amazing. This is one course that I would recommend to all.

By Bryant S

Oct 7, 2020

a great fundamental step in moving toward a career in IT. Especially if you have little to no experience with computers and networking.

By Benjamin O B H

Sep 17, 2020

I can see IBM have put a lot of effort in the course content. I will recommend to those who like to work as IT Support for this course.

By Mirza Z Z

Sep 14, 2020

This course helps me to refresh what i learn in college as well as learn other things in IT support such as troubleshooting and others.

By Komal K

Aug 22, 2020

it is an awesome course I have learned all the fundamentals of a computer with such an ease thanks for building such an awesome course.

By Roland H

Aug 20, 2020

I really learned a lot from this course. Great course for beginner, and a refresher for someone like me! Thanks to all the instructors!

By CHARULATHA. S

Aug 20, 2020

This course was very useful.it was very interesting too.the labs were wonderful.overall i had an amazing experience opting this course.

By Jay S

Aug 8, 2020

This was a great intro course. I think anyone looking for a new career should take this course, just to see if it sparks some interest.

By MD .

Jul 18, 2020

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you.

By Priscilla H

Jul 5, 2020

This was incredibly interesting and rewarding to learn! I look forward to applying these skills and helping people during in my career.