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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,568 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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5501 - 5525 of 10,000 Reviews for Technical Support Fundamentals

By Stephanie W

Apr 23, 2021

I liked this course and enjoyed the overview of all the different aspects that IT support encompasses. I look forward to the next course.

By Jande B

Apr 22, 2021

Very Informative and helpful for non IT colleagues. I recommend this course for everyone interested to take up Google IT Support courses.

By DANIEL M K

Apr 17, 2021

The course was a real eye opener into the world of IT Support. It's given me a foundation to build on to become an IT Support specialist.

By Justin C E

Apr 12, 2021

This course was a great introduction to IT and was actually very well-paced and setup with quick pop quizzes to reinforce learning topics

By Omkar U

Apr 3, 2021

Very good course. I have learnt lot of information about Internet, operating systems, Networking concepts and troubleshooting techniques.

By Hrithikkumar P

Mar 18, 2021

Amazing program, hope they can Add up more detailed technology Content so that freshers can Catch up as easily as its described, perfect.

By Sandra G

Mar 14, 2021

Excelente curso, muito didático, que permite que qualquer pessoa que não seja da área de informática acompanhe o curso com tranquilidade.

By jimmy f

Feb 11, 2021

Really great course for IT support fundamentals I look forward to using this in my first of many IT certifications. Next one is Comp TIA.

By Pankaj J

Feb 9, 2021

This course is one of the most organized course on Coursera. Its a fundamental course. Next courses in this certificate will be exciting.

By JESSICA E R L

Jan 4, 2021

Experiencia interactiva, moderna, que te anima a continuar aprendiendo, dándote seguridad para ser capaz de hacer un buen soporte técnico

By SEGUN N A

Nov 14, 2020

This course is well organized and taught by experienced teachers using combinations of the best teaching methods for any kind of learner.

By Anderson J

Nov 12, 2020

Es un buen curso para iniciar con el soporte de TI, te brinda las nociones básicas para empezar en este fascinante mundo de la tecnología

By WAIL A A G

Nov 2, 2020

The Arabic language is not found in all the videos..I hope that in the next session the Arabic language will be present in all the videos

By Matheus P

Oct 23, 2020

Simplesmente incrível, o curso me proporcionou uma base muito estável sobre diversos conteúdos abordados no dia a dia de um técnico em TI

By Cherril B

Aug 27, 2020

This is a really great starting point for people who are interested in understanding what part of the IT industry they may wan to pursue.

By kenny g

Aug 8, 2020

Very informative and accessible. My only issue was with the Qwiklab accessibility but besides this, this course was a great introduction.

By Luis G

Aug 2, 2020

Excelente curso de entrada, permite apreciar a qué se está ingresando y por ende deja decidir si es lo que uno quiere hacer en el futuro.

By Aditya L

Jul 17, 2020

It was awesome. I learned a lot of new things in this course. This course has helped me a lot in learning about troubleshooting problems.

By Camille U

Jul 15, 2020

The online class was a great experience. I learned a lot that I thought I would never understand. I am happy to have given it a chance!

By Brian D

May 29, 2020

The course seemed mundane at first, then the interesting things were talked about like Networking, and the internet, and troubleshooting.

By Hemanth G C

May 22, 2020

First of all, I'd like to say that this course is amazing. I'd like to thank each and every teacher who explained to me all this content.

By Samira S

May 19, 2020

amazing work from google team and this course not only it helps us understand the fundamentals but makes us learn more in the field of IT

By v v

May 19, 2020

It is really excellent to complete this course , i feel i have little bit upgraded my self . Thanks to all the instructor and coursera .

By Luis S B T

May 7, 2020

Me gustó bastante este curso. Aprendí unos cuantos conceptos y refresqué otros que ya tenia. Gracias. Espero seguir con los demás cursos.

By ISMAEEL M E

May 6, 2020

Excellent I learned a lot about computers and I was completely ignorant of this field.

Thank you, Coursera, and the Syrian Youth Assembly