An amazingly good overall intro. I am especially impressed that it included a lot of history and under the covers detail about computing. That, I believe, provides a better base for learning and more importantly understanding current technology. Nice job!

This was a great course it's totally immersive, and perfect for beginners. I knew next to nothing coming into the course, and while I don't feel like I know everything I feel like I learned a lot that I didn't know. I can't wait to get to the next course.

I am so thankful for this introduction to the field. I am in love with the field and I plan on fully pursuing a career in IT, Cloud Systems, cyber security, cryptography, AI, UI UX you name it I want to continue to learn all my life something new in tech.

This course was excellent, with a good grounding in hardware, operating systems, introduction to networking, and getting you stated on the strategies of troubleshooting. I went from a user who could at least install a program, do building my own machine.

Great introductory course that prepares you for all the aspects of IT support in the coming lessons. As a first course should, it gives you an idea on all the relevant topics needed to complete the course so you can get an idea if it's a good fit for you.

it's a best course that I can recommend !!!! if you're looking to enroll in an IT field with no previous tech background, then it's for you. and for computer science students it'll give you a strong foundation in how computer and computing systems works.

Thank you, for creating such understandable course ,for first time learners like me I really need this kind of education where I can work in a real world scenarios and practice without having the trouble of having to find more resources for the projects.

For someone like me who had a computer science degree, I love what I met here. The course gives more information in a friendly and simple manner for anyone from beginning to expert level. It makes me want to see more of what other courses have to offered

I enjoyed the course. I look forward to learning more and getting that certificate so I can be on my way to my new career in IT! I love the Virtual machine learning part. I think that is the most critical part along side customer service and interaction.

Great introductory course to IT, I especially enjoyed the hands on activities. It'd be nice to see some of the lengthy Wikipedia articles replaces with more hands on information, videos, or articles that explain the information in a more interesting way.

I loved this course! It's all I could ask for and more. It is very surface level, but it does a great job of setting you up for the deeper course to come. If you're interested in learning anything about the tech field, I would 100% recommend this course!

Great fundamentals course gives plenty of information yet still allows for someone like myself that has only used computers to browse the internet or use a number of programs on it the ability to follow, learn, and progress.

Thank you Coursera and Google.

I really want to appreciate the effort you put in the training to make me confident in the IT. My passion in the IT has grown by 90% now and I will make sure I continue to develop my skill so that I can be more useful to any company out there to hire me.

The "Technical Support Fundamentals" course is an absolutely brilliant way to achieve more knowledge in the topic of IT essentials. It really helps even if your beginner or intermediate. There is a good relation between videos, reading parts and quizzes.

I am sincerely grateful for this opportunity and I must commend Google and Coursera in taking this initiative and crafting out this beginners IT Module in positioning us to have a brighter, rewarding future as IT support specialist and beyond. Thank you.

Many thanks to all the instructors, including the support staff - This is the beginning of a new phase for me and i feel blessed and privileged to have begun with passionate folks as you. Keep on being awesome. See you at the top!

Oluwakunmi O. Olasanoye

Very easy to complete, just some issues with the external tool. Coursera will hopefully be able to fix mine as I have completed all of them but they won't update. Overall good course, talks about workplace situations and not just the tech side of things.

As the title of this particular course says, it is fundamentals. Having been in technical support for a while now, this provides the basics that all technical support staff should have. The Technical Support Fundamentals course is a great building block!

The Technical Support Fundamentals course was extremely informative and it made me even more excited aboutthe remaining courses and the magnitude of information there is to be learned. I feel like I am off to a great start and can't wait to move forward.

Some of the labs are a tad bit testy but attempting them on different internet browsers fixed the problems for me every time. Concepts are easy to understand and are explained very well. The supplemental readings can be extremely helpful and informative.

The course was awsome!!! I was hesitant to do it because I thought I needed to have a really focused mindset to do it; but it was so easily made to help you understand the content that I was amaze how easy I was learning. Thank you, coursera and google.

Thanks to all the coursera tutors for the good work they are doing and may God richly them all. Now, I can confidently say that I'm IT support specialist with all the knowledge I have received. It was truly a wonderful journey and a lovely one of cause,

Overall quite a nice little cert, please note though that one of the quizes in week 6 has questions that appear too early, as in, it asks questions that hadn't been covered up to that point, but they were covered a little after in the learning material.

I enjoyed going through this course. I already had IT background and the course was straight forward. However, I recommend this to anyone who want to start career in feild of IT, it would absolutely help you understand even without any background in IT.

Very good entry level information. Some of the time allotment felt a bit rushed. I had been under the understanding it was going to be more of complete at my own pace. Once I realized this I just pushed myself to get it completed as quickly as possible.