Great learning experience.

Learning the fundamentals of technical support and how to help others, from troubleshooting, customer service, networking, operating systems, and more, allows me to grow in a career I have been interested for many years now.

Awesome. This course did a great job of giving an outline of what an IT support professional does and how he/she is expected to behave. I really enjoyed the soft skills like customer service and dealing with difficult situations taught in this course.

A course built in a very logical and understandable way. I recommend this course even to people who do not provide IT support. These tutorials are helpful for both people who use a computer at home and people who work with a computer on a daily basis.

This was a really good first step for someone who's never really done anything in IT, such as myself. It gives enough general broad information to cover what you'll see in IT and in later courses, but keeps it interesting enough to want to keep going.

I already knew a fair amount about computers but this course did teach me quite a bit, like more terminology, I can read and write binary (which might not be as useful, but still fun to know) and working on other operating systems that aren't Windows.

Great, and easy to use beginner intro to IT Support. I've started programs for many different career paths since I graduated from high school; but nothing has captivated me quite like IT has. So much fun and I'm so excited for the remaining courses.

I had no idea how a computer works at the beginning. we have learned a lot of fundamentals of the computer itself example how to put it together or how the network and the systems operate to name a few. This course is giving me hope and determination.

It is with great honor to be part of this wining team ,even though it wasn't easy adding or combining a lot of things at the same time but in all am more than grateful especially to the technical team for their patience and great support the offer me

Instructors are a bit boring because they are reading from cue cards and not truly masters of the material they are teaching. You will become more computer literate and pick up some school that were not that hard you just needed them explained to you.

The Technical Support Fundamental Course has opened my mind into the Tech World. I use computers and applications daily but this course has allowed me know why and how things works better. I can't wait to proceed to the next Google IT Support Courses.

Como iniciación está perfecto este curso. Aunque a veces parece que dice cosas muy obvias o de primer nivel, son detalles que a veces se pasan por alto o se dejan de tener en cuenta en este mundo. Las dinámicas de los videos son buenas y entretenidas,

After the first week, I started to get the hang of this course. It provided very good lectures and additional reading sources to make learning more clear. I would definitely recommend it to others who want to learn more about computers and technology.

My background is in Instructional Design: This program is good guys. It's concise, it's easy to follow, the quizzes are relevant to the subject matter, the pace is right, the difficulty is right, and the interactive labs are awesome! Good job guys!

A very good introduction into the IT world. Having some basic knowledge and I mean some, I was able to follow the process on how things work and the way they do vice just doing it. Highly recommend to anyone just wanting to get the fundamentals down.

My first step in becoming an IT support student. Finished my first course material and I can't wait to start on my second course material. Hopefully after completing the whole course I would be able to find a job and have the career that I've wanted.

Taking this course has opened me up to a whole new world of opportunities. I couldn't be more thrilled and thankful for having this opportunity. It has given me a newfound confidence in myself that I can better myself, for myself and my loved ones.

The course was really fundamental but challenging and exciting at the same time. I was reminded of the things I learned during my earlier years in college. This course have really driven me to finish this entire IT Support Professional Certification.

This course was very easy to follow along with. A great choice for those who enjoy interactive learning. I was also very intrigued with VM and how they were implemented in the courses for additional practice for students. Well done Google, Thank you.

I have never had such a good interaction with a course as I have had with TECHNICAL Fundamentals. It felt really hands on and I have the zeal to move forward with learning more and deep about Technical Support. Definately it has to be with Coursera.

I learned new skills which helped me to get into the field that i like. the courses are in my level they help me a lot to understand the meaning of It support. I thank you so much for Google that gives me a chance to make a first step into my dream.

The explanation given by them is very perfect. I love it they say everything and the questions are also from things that are taught by them. Nothing comes out from that. Live test with VM and Linux command line is really good for practical knowledge.

Amazing, motivating and inspiring. I've already started the second course and and am excited about what projects will be done in the second course. I would definitely recommend the certification courses to everyone wanting to enter the field of IT.

This course is for everyone interested in technology or is a tech geek & wants to pursue IT as a career. The course will help you get prepared for an entry-level job in the Information Technology domain & other tech-related sectors. Recommended 10/10

Perfect course to learn and to enter in the field of Information Technology . I have learned a lot from this course and all the instructors are professional. I am very thankful to Google and also Coursera to provide this course to all over the globe.

Really beautiful, it was a very fun learning journey and the truth was super dynamic, I loved taking the courses and knowing everything about computers, hardware, software and everything that makes up a computer, it was really a very nice experience.